Troubleshooting The Printer; Printer Tone And Green Light; Printing Issues - HP Engage Go Convertible System Hardware Reference Manual

Troubleshooting the printer

The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following
sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact
an authorized HP service representative.

Printer tone and green light

Condition
Green light, quick steady
flashing.
Green light, slow steady
flashing.
Printer beeps (two-tone—low
frequency, high frequency).
Printer beeps and the green
light flashes in various
combinations.

Printing issues

Condition
Colored stripe on the receipt.
Receipt does not come out all
the way.
Printer starts to print, but stops
while the receipt is being
printed.
Receipt is not cut.
Print is light or spotty.
Possible causes
Paper roll is empty.
Receipt cover is open.
The knife is unable to return to
the home position.
Other problems may be
indicated.
Printer has been turned on and
is ready to operate.
These all indicate a serious
condition.
Possible causes
Paper is low.
Paper is jammed.
Paper is jammed.
Paper is jammed.
Paper roll is loaded incorrectly.
Thermal printhead is dirty.
Possible solutions
Load a new paper roll.
Close the cover. If the problem
persists, continue opening and
closing the cover until the light
stops blinking.
Stop using the printer.
Stop using the printer.
No action is required.
Stop using the printer.
Possible solutions
Change the paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Reload the paper correctly.
Use recommended thermal
receipt paper and clean the
printhead with 99% isopropyl
alcohol.
Troubleshooting the printer
Where to go for more
information
See Loading the printer receipt
paper on page 34.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Where to go for more
information
See Loading the printer receipt
paper on page 34.
See Loading the printer receipt
paper on page 34.
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