Mercedes-Benz S-Class 2019 Operator's Manual page 347

You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system ( page 346).
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An emergency call is made to the Mercedes-
Benz emergency call center after an accident:
A voice connection is made to a contact per‐
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son at the Mercedes-Benz emergency call
center.
If necessary, the contact person at the
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Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
If necessary, the vehicle will be towed to an
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authorized Mercedes-Benz Center.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
page 345).
→ automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
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Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
Multimedia system 345
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
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If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Transferred data during a service call
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
The following data is transmitted if a service call
is made via Mercedes me connect:
Vehicle identification number
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Reason for the initiation of the call
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