Mercedes-Benz S-Class 2019 Operator's Manual page 346

344 Multimedia system
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
You have access to a GSM network.
R
The contract partner's GSM network cover‐
R
age is available in the respective region.
The ignition is switched on so that vehicle
R
data can be transferred automatically.
Multimedia system:
Phone ª Contacts
, .
Call Mercedes me connect.
#
The call is made.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
Making a call via the overhead control panel
Requirements:
You have access to a GSM network.
R
The contract partner's GSM network cover‐
R
age is available in the respective region.
The ignition is switched on so that vehicle
R
data can be transferred automatically.
1 Service call button (me button)
2 SOS button cover
3 SOS button
To make a service call: press button 1.
#
To make an emergency call: press SOS
#
button cover 2 briefly to open.
Press and hold SOS button
#
one second.
If a service call is active, an emergency call can
still be triggered. This has priority over all other
active calls.
Service calls are only possible if a mobile phone
network is available.
Information about the service call using the
me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system.
In the event of a breakdown, you will get sup‐
port:
A qualified Mercedes-Benz technician pro‐
R
vides breakdown assistance on site and/or
the vehicle will be towed to the nearest
authorized Mercedes-Benz Center.
You may be charged for these services.
3 for at least