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Troubleshooting
Error Messages
Your Brother machine will display an error message if an error occurs. The most common error messages are
shown in the table.
HL-3160CDW
Error Messages
Authentication Error,
contact your administrator.
Connection Error
Connection Fail
File Access Error, contact
your administrator.
Log Access Error
No Device
>
Network Problems
> Error Messages
Cause
Your authentication setting for the
Store Print Log to Network feature is
not correct.
Other devices are trying to connect to
the Wi-Fi Direct network at the same
time.
The Brother machine and your mobile
device cannot communicate during
the Wi-Fi Direct network
configuration.
The Brother machine cannot access
the destination folder for the Store
Print Log to Network feature.
In Web Based Management, you
have selected the Cancel Print
option in the Error Detection Setting
of Store Print Log to Network.
When configuring the Wi-Fi Direct
network, the Brother machine cannot
find your mobile device.
Action
•
Make sure the Username and
Password in Authentication
Setting are correct. If the
username is part of a domain,
enter the username in one of the
following styles: user@domain or
domain\user.
•
Make sure the SNTP time server
settings are configured correctly
so the time matches the time used
for authentication by Kerberos or
NTLMv2.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the
Wi-Fi Direct settings again.
•
Move the mobile device closer to
your Brother machine.
•
Move your Brother machine and
the mobile device to an
obstruction-free area.
•
If you are using the PIN Method of
WPS, make sure you have
entered the correct PIN.
•
Make sure the stored directory
name is correct.
•
Make sure the stored directory is
write-enabled.
•
Make sure the file is not locked.
Wait for about 60 seconds until this
message disappears from the LCD.
•
Make sure your machine and
mobile device are in the Wi-Fi
Direct mode.
•
Move the mobile device closer to
your Brother machine.
•
Move your Brother machine and
the mobile device to an
obstruction-free area.
•
If you are manually configuring the
Wi-Fi Direct network, make sure
you have entered the correct
password.
•
If your mobile device has a
configuration page for how to
obtain an IP address, make sure
the IP address of your mobile
210
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