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Difficulties
The machine is not printing or has stopped printing.
The headers or footers appear when the document
displays on the screen but they do not show up when it is
printed.
The machine prints unexpectedly or it prints garbage.
The machine prints the first couple of pages correctly,
then some pages have missing text.
The machine does not print on both sides of the paper
even though the printer driver setting is 2-sided and the
machine supports automatic 2-sided printing.
Print speed is too slow.
The machine does not feed paper.
The machine does not feed paper from the Manual feed
slot.
(For models with Manual Feed Slot)
The machine does not feed envelopes.
Related Information
•
Troubleshooting
Suggestions
Cancel the print job and clear it from the machine's
memory. The printout may be incomplete. Send the print
data again.
See Related Information:Cancel a Print Job.
There is an unprintable area on the top and bottom of the
page. Adjust the top and bottom margins in your
document to allow for this.
Cancel the print job and clear it from the machine's
memory. The printout may be incomplete. Send the print
data again.
See Related Information:Cancel a Print Job.
Check the settings in your application to make sure they
are set up to work with your machine.
Confirm that the Brother printer driver is selected in your
application's Print window.
Check the settings in your application to make sure they
are set up to work with your machine.
Your machine is not receiving all of the data sent from the
computer. Make sure you connected the interface cable
correctly.
Check the paper size setting in the printer driver. You
must select A4 paper. Supported paper weight is 60 to
163 g/m².
Try changing the printer driver setting. The highest
resolution needs longer data processing, sending and
printing time.
If you have enabled the Quiet Mode, disable the Quiet
Mode on the printer driver or the machine's menu setting.
If there is paper in the paper tray, make sure it is straight.
If the paper is curled, straighten it. Sometimes it is helpful
to remove the paper, turn the stack over and place it back
in the paper tray.
Reduce the amount of paper in the paper tray, and then
try again.
(For models with Manual Feed Slot)Make sure Manual is
not selected for Paper Source in the printer driver.
Clean the paper pick-up rollers.
Use both hands to push one sheet of paper firmly into the
manual feed slot until the top edge of the paper presses
against the paper feed rollers. Continue pressing the
paper against the rollers until the machine grabs the
paper and pulls it in further.
Put only one sheet of paper in the manual feed slot.
Make sure Manual is selected as Paper Source in the
printer driver.
(For models with Manual Feed Slot)Load one envelope at
a time in the manual feed slot. Your application must be
set to print the envelope size you are using. This is
usually done in the Page Setup or Document Setup menu
of your application.
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