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Troubleshooting
Printing Problems
If, after reading this table, you still need help, go to the Brother Solutions Center at support.brother.com.
Difficulties
No printout
> Printing Problems
Suggestions
Check the machine is not in Power Off mode.
If the machine is in Power Off mode, press
control panel, and then send the print data again.
Check that the correct printer driver has been installed
and selected.
Check to see if the Status Monitor or the machine's
control panel displays an error status.
Check that the machine is online:
•
Windows7 and Windows Server 2008 R2
Click
(Start) >Devices and Printers. Right-click
Brother XXX-XXXX and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer
Offline is not selected.
•
Windows Server 2008
Click
(Start) >Control Panel > Hardware and
Sound > Printers. Right-click Brother XXX-XXXX.
Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
•
Windows 8 and Windows Server 2012
Move your mouse to the lower right corner of your
desktop. When the menu bar appears, click Settings
> Control Panel > Hardware and Sound > Devices
and Printers. Right-click the Brother XXX-XXXX.
Click See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the
menu bar and make sure that Use Printer Offline is
not selected.
•
Windows 10 and Windows Server 2016
Click
> Windows System > Control Panel. In
the Hardware and Sound group, click View devices
and printers. Right-click the Brother XXX-XXXX.
Click See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the
menu bar and make sure that Use Printer Offline is
not selected.
•
Windows Server 2012 R2
Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers.
Right-click the Brother XXX-XXXX. Click See what's
printing. If printer driver options appear, select your
printer driver. Click Printer in the menu bar and make
sure Use Printer Offline is not selected.
•
Mac
Click the System Preferences menu, and then select
the Printers & Scanners option. When the machine is
offline, delete it using the
using the
button.
on the
button, and then add it
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