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Troubleshooting
This section describes general troubleshooting information, including solutions to common problems.
Powering the Device Off Then On
In some cases, cycling the power off and then back on might resolve the problem. contact Cardinal Health
Technical Support at 1-855-946-7697 (1-855-9IN-POWR) for assistance on this process.
Manual Access to Medications
If you cannot power on the InPower™ Personal Medication Assistant (for example, due to a power outage),
you can manually open the pod trays to access your medications. Performing this procedure causes the
device to restart; you must reset the device to its normal operating condition.
1. At the back of the device, press
down on the grey release tab.
2. While holding down the release tab,
turn the red release wheel towards
the unlock icon.
The release wheel is now white.
The pod trays are released.
3. Release the tab.
4. At the front of the device,
open the door.
5. Push the appropriate pod tray open by pressing on the right or left side of the tray and allowing
it to swing open.
6. Refer to the medication list at the back of the device and remove the appropriate number of
medications from the pod tray.
Note: Make a note of how many medications you remove from the tray. You will need this information
when the device is returned to its normal operating condition.
7. Close the pod tray by pressing on the right or left side of the tray.
8. Repeat Steps 4 – 7 for each medication that you require now.
Release Tab and Wheel
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