Customer Support - Kipp & Zonen SMP series Instruction Manual

9. Customer support

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If you require any support for your Kipp & Zonen product please contact your local representative in the first instance. The
information can be found in the 'Contact' section (home tab) of our website at www.kippzonen.com
Alternatively, you can contact us directly at www.kippzonen.com/support
Please include the following information:
• Instrument model
• Instrument serial number
• Details of the fault or problem
• Examples of data files
• Readout device, data acquisition system and operating system
• Interfaces and power supplies
• History of any previous repairs or modifications
• Pictures of the installation
• Overview of the local environment conditions
Kipp & Zonen guarantees that your information will not be shared with other organisations.
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