Xerox B1022 User Manual page 142

Troubleshooting
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Probable Causes
The paper is not correctly positioned in the tray.
The paper tray is too full.
The paper guides are not correctly adjusted to the
paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or type.
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Probable Causes
Some paper remains jammed in the printer.
One of the printer covers is open.
Note: Check for any torn pieces of paper in the paper path, then remove the paper.
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Probable Causes
Using paper of the wrong size, thickness, or type.
Paper is loaded in the wrong tray.
Tray is loaded with mixed paper.
142 Xerox ® B1022 Multifunction Printer
User Guide
Solutions
• Remove the misfed paper, then reposition it in the
tray.
• Adjust the paper guides in the tray to match the
size of the paper.
Remove some of the paper. Do not load paper above
the fill line.
Adjust the paper guides in the tray to match the size
of the paper.
Remove the paper, smooth it out, then reload it. If
the paper misfeeds, do not use that paper.
Remove the moist paper, then replace it with new,
dry paper.
Use only Xerox-approved paper. For details, refer to
Supported Paper.
Solutions
Recheck the paper path. Ensure that you have
removed all the jammed paper.
Check the covers on the printer. Close any cover that
is open.
Solutions
• Use only Xerox-approved paper.
• For automatic 2-sided printing, do not use reused
paper, damaged paper, or paper heavier than 140
g/m².
Load paper into the correct tray. For details, refer to
Supported Paper.
Load the tray with only one type and size of paper.