Lenovo ThinkServer sd350 Installation And Service Manual page 58

Fixes or workarounds for many problems might be available in updated UEFI firmware,
device firmware, or device drivers. To display a list of available updates for the server, go to
http://www.lenovo.com/support.
Attention: Installing the wrong firmware or device-driver update might cause the server to
malfunction. Before you install a firmware or device-driver update, read any readme and change
history files that are provided with the downloaded update. These files contain important
information about the update and the procedure for installing the update, including any special
procedure for updating from an early firmware or device-driver version to the latest version.
Important: Some cluster solutions require specific code levels or coordinated code updates. If
the device is part of a cluster solution, verify that the latest level of code is supported for the
cluster solution before you update the code.
a. Install manual system updates.
1. Determine the existing code levels.
In ThinkServer Diagnostics Tool or Lenovo ToolsCenter Suite CLI, collect log and click
html to view system firmware levels and operating-system levels.
2. Download and install updates of code that is not at the latest level.
To display a list of available updates for the server, go to http://www.lenovo.com/support.
When you click an update, an information page is displayed, including a list of the
problems that the update fixes. Review this list for your specific problem; however, even if
your problem is not listed, installing the update might solve the problem.
Step 5. Check for and correct an incorrect configuration.If the server is incorrectly configured, a
system function can fail to work when you enable it; if you make an incorrect change to the server
configuration, a system function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported.
See http://www.lenovo.com/us/en/ serverproven/ to verify that the server supports the
installed operating system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing the problem. You
must remove nonsupported hardware before you contact Lenovo or an approved warranty
service provider for support.
b. Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting
cables, reseating adapters, and turning the server back on. For information about performing
the checkout procedure, see "About checkout procedure" on page 43. For information about
configuring the server, see Chapter 2 "Configuration information and instructions" on page 31.
Step 6. See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, go to
http://www.lenovo.com/support.
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Lenovo ThinkServer sd350 Server Type 5493, Lenovo ThinkServer n400 Enclosure Type 5495Installation and Service Guide