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Lenovo ThinkSystem SD665-N V3 Manual

Lenovo ThinkSystem SD665-N V3 Manual

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ThinkSystem SD665-N V3
Messages and Codes Reference
Machine Types: 7DAZ

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Summary of Contents for Lenovo ThinkSystem SD665-N V3

  • Page 1 ThinkSystem SD665-N V3 Messages and Codes Reference Machine Types: 7DAZ...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Second Edition (October 2023) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..131 Contacting Support ... . . 203 UEFI events organized by severity ..131 © Copyright Lenovo 2023...
  • Page 4 ThinkSystem SD665-N V3 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – OS. OS - Power Linux, AIX IPL, AIX, crash and dump codes, IBM i kernal code, IBM i OS, management of storage. – PR. System management - Entity presence. – RC. Systems Management - Remote Control. – SD. LEPT Storage Test. – SE. Systems Management - Security. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 7 – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. –...
  • Page 8 ThinkSystem SD665-N V3 Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 12 User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2]. FQXSPDM4008I User [arg1] has imported a server certificate for the TKLM server. Informational FQXSPDM4009I User [arg1] has [arg2] file [arg3] from [arg4]. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4010I Inventory data collecting and processing complete for [arg1], Informational sequence number is [arg2]. FQXSPEA2001I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state. FQXSPEA2002I Sensor [SensorElementName] has transitioned to a less severe state Informational from critical.
  • Page 14 The bare metal update application reports a status of [arg1]. Informational FQXSPFC4002I System running in setup. Informational FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot. Informational FQXSPFC4004I UEFI deployment boot mode is enabled for NextAc. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFC4005I UEFI deployment boot mode has been disabled. Informational FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware Informational progress. FQXSPIO0010I A Correctable Bus Error has occurred on bus [SensorElementName]. Informational FQXSPIO0016I Identifying slot [PhysicalConnectorElementName] on system Informational...
  • Page 16 Telnet port number changed from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4034I SSH port number changed from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4035I Web-HTTP port number changed from [arg1] to [arg2] by user [arg3]. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 17 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 18 The server is restarted by chassis control command. Informational FQXSPPP4023I FQXSPPP4024I The server was reset via push button. Informational FQXSPPP4025I The server was powered-up via power push button. Informational FQXSPPP4026I The server was restarted when the watchdog expired.. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4027I The server was restarted for OEM reason. Informational FQXSPPP4028I The server was automatically powered on because the power restore Informational policy is set to always restore.. FQXSPPP4029I The server was automatically powered on because the power restore Informational policy is set to restore previous power state..
  • Page 20 Array rebuild in progress on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). FQXSPSD2000I The [StorageVolumeElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPSD2001I The [StorageVolumeElementName] has recovered from a fault. Informational FQXSPSD2002I Failure no longer Predicted on [StorageVolumeElementName] for Informational array [ComputerSystemElementName]. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2003I Hot spare disabled for [ComputerSystemElementName]. Informational FQXSPSD2005I Critical Array [ComputerSystemElementName] has deasserted. Informational FQXSPSD2006I Array in system [ComputerSystemElementName] has been restored. Informational FQXSPSD2007I Rebuild completed for Array in system Informational [ComputerSystemElementName].
  • Page 22 User [arg1] has removed a certificate. Informational FQXSPSE4035I A certificate has been revoked . Informational FQXSPSE4036I The [arg1] certificate is expired and has been removed. Informational FQXSPSE4037I Crypto mode modified from [arg1] to [arg2] by user [arg3]. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4038I Minimum TLS level modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPSE4039I Temporary user account [arg1] is created by inband tool. Informational FQXSPSE4040I Temporary user account [arg1] expires. Informational FQXSPSE4041I Security: Userid: [arg1] had [arg2] login failures from a SFTP client at...
  • Page 24 Running the backup Management Controller [arg1] main application. Warning FQXSPCA0007J Numeric sensor [NumericSensorElementName] going high (upper Warning non-critical) has asserted. FQXSPCA0015J Sensor [SensorElementName] has transitioned from normal to non- Warning critical state. FQXSPDM4002I Device [arg1] VPD is not valid. Warning ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEA0001J Sensor [SensorElementName] has transitioned from normal to non- Warning critical state. FQXSPEA0003J Link down is detected on port [arg1] of the PCIe device [arg2]. Warning Warning FQXSPIO0014J Bus [SensorElementName] is operating in a degraded state.
  • Page 26 An Over-Temperature Condition has been detected on the Error [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Error FQXSPOS4002I Watchdog [arg1] Failed to Capture Screen. FQXSPOS4003I Platform Watchdog Timer expired for [arg1]. Error FQXSPOS4010I OS Crash Video Capture Failed. Error ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPU0001N An Over-Temperature Condition has been detected on Error [ProcessorElementName]. FQXSPPU0003N [ProcessorElementName] has Failed with IERR. Error FQXSPPU0004M [ProcessorElementName] has Failed with FRB1/BIST condition. Error FQXSPPU0009N [ProcessorElementName] has a Configuration Mismatch. Error Error FQXSPPU0011N...

  • Page 28: List Of Xclarity Controller Events

    • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values. Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 29 4. Disable the watchdog timer. 5. Check the integrity of the installed operating system. 6. If problem persists, collect Service Data log. 7. Contact Lenovo Support. • FQXSPBR4004I: Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts...
  • Page 30 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0138 User Action: Complete the following steps until the problem is solved: 1. Check if password for encrypted backup config file is correct. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 31 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 32 • FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. Severity: Error ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 33 Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0522 User Action: Make sure CDU supply water temperature and flow rate per tray is within operating specifications. • FQXSPCA0019N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
  • Page 34 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0523 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 35 User Action: Information only; no action is required • FQXSPCA2019I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
  • Page 36 User Action: Information only; no action is required • FQXSPDM4000I: Inventory data changed for device [arg1], new device data hash=[arg2], new master data hash=[arg3] . Something has caused the physical inventory to change ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 37 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 38 Information only; no action is required. • FQXSPDM4008I: User [arg1] has imported a server certificate for the TKLM server. User imported a server certificate for the TKLM Server Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 39 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0151 User Action: Information only; no action is required. • FQXSPDM4009I: User [arg1] has [arg2] file [arg3] from [arg4]. User has mounted/unmounted file from URL or server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 40 Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0521 User Action: Information only; no action is required. • FQXSPEM4000I: The [arg1] on system [arg2] cleared by user [arg3]. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 41 This message is for the use case where a Management Controller Event Log on a system is cleared by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0020 User Action: Information only;...
  • Page 42 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0111 User Action: Information only; no action is required. • FQXSPEM4008I: SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 43 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0112 User Action: Information only; no action is required. • FQXSPEM4009I: The UEFI Definitions have been changed. UEFI Definitions change has been detected Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 44 Information only; no action is required. • FQXSPEM4016I: The RAID controller detected one or more problems. Please contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected one or more problems Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 45 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0205 User Action: Information only; no action is required. • FQXSPEM4017I: The RAID controller detected one or more possible configuration changes within the subsystem.
  • Page 46 The RAID controller detected one or more possible configuration problem within the subsystem Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0212 User Action: Information only; no action is required. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 47 • FQXSPEM4025I: One or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) One or more virtual drive have problem Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0213 User Action: Information only;...
  • Page 48 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0144 User Action: Information only; no action is required. • FQXSPFC4002I: System running in setup. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 49 System running in setup Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0193 User Action: Information only; no action is required. • FQXSPFC4003I: UEFI deployment boot mode is enabled for NextBoot. UEFI deployment boot mode is enabled for NextBoot Severity: Info Serviceable: No...
  • Page 50 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 51 If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName]. This message is for the use case when an implementation has detected a Bus Timeout.
  • Page 52 Information only; please correct the error recorded in system log to resolve the error • FQXSPIO0011N: An Uncorrectable Error has occurred on [SensorElementName]. This message is for the use case when an implementation has detected a Bus Uncorrectable Error. Severity: Error ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 53 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 54 2. Check the event log of XClarity Controller for additional information about failing components. Check http://support.lenovo.com/ for TECH tips or firmware updates that might correct the error. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0016I: Identifying slot [PhysicalConnectorElementName] on system [ComputerSystemElementName].
  • Page 55 Information only; no action is required • FQXSPIO2006I: System [ComputerSystemElementName] has recovered from an NMI. This message is for the use case when an implementation has detected a Software NMI has been Recovered from. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0230...
  • Page 56 1. If the DIMM configuration was changed prior to this failure verify that the DIMMs are installed in the correct population sequence. 2. RESEAT the DIMM that failed POST memory test and the DIMMs on adjacent slots if populated. Boot to F1 setup and enable the DIMM. Reboot the system. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 57 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 58 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 59 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0146 User Action: Make sure CDU supply water temperature and flow rate per tray is within operating specifications.
  • Page 60 This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Memory SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action: Information only; no action is required ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 61 • FQXSPNM4000I: Management Controller [arg1] Network Initialization Complete. This message is for the use case where a Management Controller network has completed initialization. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - BMC Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only;...
  • Page 62 • FQXSPNM4008I: IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 63 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] .
  • Page 64 This message is for the use case where a user changes the DHCP setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0026 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 65 Information only; no action is required. • FQXSPNM4016I: Domain name set to [arg1] by user [arg2]. Domain name set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0043 User Action: Information only;...
  • Page 66 CIM Prefix: IMM CIM ID: 0050 User Action: Information only; no action is required. • FQXSPNM4024I: IPv6 stateless auto-configuration enabled by user [arg1]. IPv6 statless auto-assignment method is enabled by user Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 67 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0051 User Action: Information only; no action is required. • FQXSPNM4025I: IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 68 S DHCP6 server fails to assign an IP address to a Management Controller. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0059 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 69 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4033I: Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number...
  • Page 70 • FQXSPNM4040I: SNMP Traps port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Traps port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 71 CIM Prefix: IMM CIM ID: 0068 User Action: Information only; no action is required. • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 72 • FQXSPNM4048I: PXE boot requested by user [arg1]. PXE boot requested Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0129 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 73 Information only; no action is required. • FQXSPNM4049I: User [arg1] has initiated a TKLM Server Connection Test to check connectivity to server [arg2]. User initiated a TKLM Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0159 User Action:...
  • Page 74 • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0217 User Action: Information only;...
  • Page 75 This message is for the use case where IP address blocking. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0250 User Action: Information only; no action is required. •...
  • Page 76 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 77 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0231 User Action: Information only; no action is required. • FQXSPOS4006I: Host Power-On password cleared by user [arg1] from [arg2] at IP address [arg3]. This message is for the use case where Host Power-On password cleared.
  • Page 78 Information only; no action is required. • FQXSPPP4002I: Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 79 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0082 User Action: Information only; no action is required. • FQXSPPP4003I: Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 80 • FQXSPPP4010I: The new minimum power cap value exceeded the power cap value. Minimum Power Cap exceeds Power Cap Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0118 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 81 Information only; no action is required. • FQXSPPP4011I: Power capping was activated by user [arg1]. Power capping activated by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0119 User Action: Information only;...
  • Page 82 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0126 User Action: Information only; no action is required. • FQXSPPP4019I: Power cap throttling occurred. Power cap throttling occurrred Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 83 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0127 User Action: Information only; no action is required. • FQXSPPP4020I: The measured power value has returned below the power cap value. Power exceeded cap recovered Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 84 • FQXSPPP4027I: The server was restarted for OEM reason. Server was restarted for OEM reason Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0171 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 85 Information only; no action is required. • FQXSPPP4028I: The server was automatically powered on because the power restore policy is set to always restore.. Server was automatically powered on because the power restore policy is set to always restore. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 86 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0179 User Action: Information only; no action is required. • FQXSPPP4036I: The server was powered off via push button. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 87 Server was powered off via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0180 User Action: Information only; no action is required. • FQXSPPP4037I: The server was powered off when the watchdog expired. Server was powered off when the watchdog expired.
  • Page 88 User Action: Information only; no action is required. • FQXSPPP4044I: Management Controller [arg1] reset was initiated by CMM. Management Controller reset was initiated by CMM Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 89 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0188 User Action: Information only; no action is required. • FQXSPPP4045I: Management Controller [arg1] reset was initiated by XCC firmware. Management Controller reset was initiated by XCC firmware Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 90 This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0036 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 91 CIM Prefix: PLAT CIM ID: 0042 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 92 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 93 CIM Prefix: PLAT CIM ID: 0816 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 94 • FQXSPPW0003G: Failure predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is predicted. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Power ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 95 SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 User Action: Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure • FQXSPPW0005I: [PowerSupplyElementName] is operating in an Input State that is out of range. This message is for the use case when an implementation has detected a Power Supply that has input out of range.
  • Page 96 This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0520 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 97 2. Check the event log in xClarity Controller (XCC) Web GUI to the detail information to reseat/reinstall/ upgrade power supply unit. 3. If the problem still exist, please contact Lenovo support • FQXSPPW0063M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 98 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0099 User Action: Information only; no action is required ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 99 • FQXSPPW2008I: [PowerSupplyElementName] has been turned on. This message is for the use case when an implementation has detected a Power Unit that has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 User Action:...
  • Page 100 This message is for the use case where PCIe Power Brake. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0243 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 101 Complete the following steps: 1. Make sure that the reported device is compatible by checking https://static.lenovo.com/us/en/ serverproven/index.shtml. 2. Collect the service data log from the management controller interface and contact Lenovo Support. • FQXSPSD0002G: Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 102 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check http://support.lenovo.com/ for related service bulletins, TECH tips and firmware update. 2. Check for any other RAID-related error. 3. Replace the drive. • FQXSPSD0003G: Failure Predicted on drive [arg1] in the enclosure/chassis (MTM-SN: [arg2]).
  • Page 103 This message is for the use case when an implementation has detected a Hot Spare has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0170 User Action: Information only;...
  • Page 104 This message is for the use case when an implementation has detected a Drive has been Removed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0163 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 105 User Action: Complete the following steps until the problem is solved: 1. If drive was intentionally removed, make sure that there is a filler in the drive bay. 2. Make sure that the drive is correctly seated. 3. If drive is correctly seated, replace the drive. •...
  • Page 106 • FQXSPSD2010I: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been removed. This message is for the use case when an implementation has detected a Drive has been Removed. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 107 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0163 User Action: Complete the following steps until the problem is solved: 1. If drive was intentionally removed, make sure that there is a filler in the drive bay. 2.
  • Page 108 This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 109 CIM Prefix: IMM CIM ID: 0014 User Action: Information only; no action is required. • FQXSPSE4002I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from WEB client at IP address [arg4]. This message is for the use case where a user has failed to log in to a Management Controller from a web browser.
  • Page 110 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. • FQXSPSE4008I: SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address= [arg5], . A user changed the SNMP community string ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 111 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0075 User Action: Information only; no action is required. • FQXSPSE4009I: LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7]. A user changed the LDAP server configuration Severity: Info Serviceable: No...
  • Page 112 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0098 User Action: Information only; no action is required. • FQXSPSE4016I: Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8]. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 113 A user changes the Global Login Account Security Settings to Legacy Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0099 User Action: Information only; no action is required. • FQXSPSE4017I: User [arg1] created. A user account was created Severity: Info Serviceable: No...
  • Page 114 Information only; no action is required. • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2] by user [arg3] from [arg4] at IP address [arg5]. User imported an SSH Client key Severity: Info Serviceable: No ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 115 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0107 User Action: Information only; no action is required. • FQXSPSE4025I: SSH Client key removed from user [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 116 • FQXSPSE4032I: Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller. Severity: Info ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 117 Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0157 User Action: Information only; no action is required. • FQXSPSE4033I: Login ID: [arg1] from [arg2] at IP address [arg3] has been logged off. This message is for the use case where a user has been logged off of a Management Controller.
  • Page 118 • FQXSPSE4040I: Temporary user account [arg1] expires. Temporary user account expire Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 119 User Action: The user account you input has expired. • FQXSPSE4041I: Security: Userid: [arg1] had [arg2] login failures from a SFTP client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from SFTP. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 120 • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 121 User Action: Information only; no action is required. • FQXSPSE4049I: Role [arg1] is assigned to user [arg2] by user [arg3]. Role is assgned Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0248 User Action: Information only;...
  • Page 122 • FQXSPSS4002I: License key for [arg1] added by user [arg2]. A user installs License Key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0096 User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 123 Information only; no action is required. • FQXSPSS4003I: License key for [arg1] removed by user [arg2]. A user removes a License Key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0097 User Action: Information only;...
  • Page 124 • FQXSPTR4000I: Management Controller [arg1] clock has been set from NTP server [arg2]. This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 125 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0033 User Action: Complete the following steps until the problem is solved: 1. Make sure that the certificate that you are importing is correct. 2.
  • Page 126 Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0520 User Action: Please check event log of XClarity Controller to investigate the identified device for enhancement. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 127 SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. Chapter 2...
  • Page 128 3. If the error continues, collect Service Data logs. Contact Lenovo Support. • FQXSPUN0026I: Device [LogicalDeviceElementName] has been added. This message is for the use case when an implementation has detected a Device was inserted. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 129 This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action: Information only;...
  • Page 130 This message is for the use case where a Management Controller firmware version does not match the server. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0031 ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 131 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4001I: Flash of [arg1] from [arg2] succeeded for user [arg3] . This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management).
  • Page 132 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPWD0000I: Watchdog Timer expired for [WatchdogElementName]. This message is for the use case when an implementation has detected a Watchdog Timer Expired. Severity: Info ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 133 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0368 User Action: Information only; no action is required • FQXSPWD0001I: Reboot of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred.
  • Page 134 This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0376 User Action: Information only; no action is required ThinkSystem SD665-N V3 Messages and Codes Reference...

  • Page 135: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 136 TPM Firmware recovery successful. Informational FQXSFPU4041I TPM Firmware update is in progress. Please DO NOT power off or Informational reset system. FQXSFPU4042I TPM Firmware update is finished, rebooting system to take effect. Informational ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 137 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4044I The current TPM firmware version could not support TPM version Informational toggling. FQXSFPU4046I TPM Firmware will be updated from TPM1.2 to TPM2.0. Informational FQXSFPU4047I TPM Firmware will be updated from TPM2.0 to TPM1.2. Informational FQXSFPU4049I TPM Firmware update successful.
  • Page 138 FQXSFMA0038K All Intel Optane PMEMs could not be auto unlocked because of no Warning passphrase. Warning FQXSFMA0039K One or more Intel Optane PMEMs could not be auto unlocked because of invalid passphrase. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 139 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0040K Invalid Intel Optane PMEM configuration detected. Please verify Warning PMEM configuration is valid. FQXSFMA0041K Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane Warning PMEM configuration is not in recommended range (1:[arg3] - 1:[arg4]). FQXSFMA0047M SPD CRC checking failed on DIMM [arg1].
  • Page 140 An Uncorrectable PCIe Error has Occurred at Segment 0x[arg1] Bus 0x[arg2] Device 0x[arg3] Function 0x[arg4]. The Vendor ID for the device is 0x[arg5] and the Device ID is 0x[arg6]. The physical [arg7] number is [arg8]. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 141 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0001M DIMM [arg1] has been disabled due to an error detected during POST. Error [arg2] FQXSFMA0002M An uncorrectable memory error has been detected on DIMM [arg1] at Error address [arg2].

  • Page 142: List Of Uefi Events

    Boot permission timeout detected. Error List of UEFI events This section lists all messages that can be sent from UEFI. • FQXSFDD0001G: DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1. Severity: Warning User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 143 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Severity: Warning...
  • Page 144 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs.
  • Page 145 [arg2] and processor [arg3] port [arg4]. Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
  • Page 146 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 147 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 148 2. Move the adapter to a different system slot, if available. 3. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 149 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 150 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 151 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 152 1. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 153 5. Contact Lenovo Support. • FQXSFMA0004N: No system memory has been detected. [arg1] Severity: Error User Action: Complete the following steps: 1. Ensure one or more supported DIMMs are installed in the correct population sequence. 2. If the system has light-path then check for any lit DIMM-connector LEDs, and if found, reseat those DIMMs.
  • Page 154 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 155 2. Make sure that the DIMM connectors are correctly populated for sparing mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFMA0011I: Memory population change detected. [arg1] Severity: Info...
  • Page 156 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 157 Advance Memory Test to repair the DIMM. 2. Reseat the failing DIMM identified by LightPath and/or event log entry 3. If the problem persists, collect Service Data logs, and contact Lenovo Support. • FQXSFMA0027K: Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory configuration is valid.[arg1]...
  • Page 158 Run PMEM test under LXPM diagnostic. Look for “Percentage Remaining” of spare blocks. b. Check for “Remaining Life” of spare blocks on the XCC Web GUI. 2. Back up data. • FQXSFMA0031K: Intel Optane PMEM [arg1] has reached 1% remaining spares block and still functioning. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 159 2. Back up data. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 160 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
  • Page 161 PMEMs > Security). Note: If PMEMs are not unlocked, system will not see or access the persistent region of PMEMs. 4. If the issue is not resolved then contact Lenovo Support. • FQXSFMA0040K: Invalid Intel Optane PMEM configuration detected. Please verify PMEM configuration is valid.
  • Page 162 2. Remove the unsupported Intel Optane PMEM from this system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFMA0047M: SPD CRC checking failed on DIMM [arg1]. [arg2] Severity: Warning User Action: Complete the following steps: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 163 2. Reseat affected DIMM. 3. Restore A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 164 3. Reseat the failing DIMM identified by LightPath and/or event log entry 4. Restore A/C power and power on the system. 5. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 165 2. Reseat the failing DIMM identified by LightPath and/or event log entry 3. Restore A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 166 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
  • Page 167 4. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 5. If the problem persists, collect Service Data logs. 6. Contact Lenovo Support. • FQXSFPU0004K: A discrepancy has been detected in the number of cores reported by one or more processors within the system.
  • Page 168 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
  • Page 169 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
  • Page 170 User Action: Complete the following steps: 1. If the processor or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If the problem persists, collect Service Data logs.
  • Page 171 1. Reboot the system. Reflash UEFI image. 2. If error does not persist no additional recovery action is required. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFPU0021I: The TPM physical presence state has been cleared. Severity: Info User Action: Information only;...
  • Page 172 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 173 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
  • Page 174 • FQXSFPU4042I: TPM Firmware update is finished, rebooting system to take effect. Severity: Info User Action: Information only; no action is required. • FQXSFPU4043G: TPM Firmware update aborted. System is rebooting... Severity: Warning User Action: Information only; no action is required. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 175 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > System board replacement>Enable TPM/ TCM>Set the TPM version. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support. • FQXSFPU4051G: Undefined TPM_POLICY found Severity: Warning User Action: Complete the following steps: 1.
  • Page 176 2. Reboot the system into OS. • FQXSFPU4060I: Skipped freezing lock of AHCI-attached SATA drives. Severity: Info User Action: Information only; no action is required. • FQXSFPU4061I: Restored default locking behavior of AHCI-attached SATA drives. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 177 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 178 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 179 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. • FQXSFSR0001M: [arg1] GPT corruption detected, DiskGUID: [arg2] Severity: Warning User Action: Complete the following steps: 1.
  • Page 180 2. Use F1 Setup to reset date and time. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. ThinkSystem SD665-N V3 Messages and Codes Reference...

  • Page 181: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 182 Warning Failed to export bmc settings. Warning FQXPMCL0010K FQXPMCL0011K Failed import bmc settings. Warning Warning FQXPMNM0001G Failed to set new BMC network parameters. FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. Warning ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 183 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 184: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 185 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 186 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 187 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 188 Information only; no action is required. • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info User Action: Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 189 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 190 Information only; no action is required. • FQXPMER0005M: Failed to load UEFI factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 191 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 192 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. • FQXPMOS0005K: BMC communication failed: DRIVER Mount Failure. Severity: Warning ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 193 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 194 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 195 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 196 User Action: 1. check hard drive specification to see if the hard drive support ATA self-test feature. 2. If the problem persists, contact technical support. • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 197 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 198 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMUP0005K: Unable to obtain the installed version of BMC ThinkSystem SD665-N V3 Messages and Codes Reference...
  • Page 199 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 200 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 201 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 202 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 203 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 204 ThinkSystem SD665-N V3 Messages and Codes Reference...

  • Page 205: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 206: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 207: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 208 ThinkSystem SD665-N V3 Messages and Codes Reference...

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