Call Hold; Voicemail - Polycom VVX 501 Long Format Manual

TO ANSWER A SECOND CALL/CALL WAITING
A second incoming call will be indicated by both an audible beep and an onscreen display of
Incoming Call. To answer the second call:

Let your first caller know you want to pick up another call, then

Tap the Answer onscreen button or Answer softkey
The active call will be displayed on the screen above the held call.

To resume the original call, tap the held call, and then tap the Resume softkey

Tap the End Call softkey on an active call to disconnect that call

Your second call will remain on hold and you must tap the Resume softkey to return to
it

Call Hold

To put an active call on hold, tap the Hold softkey.
To pick up the call from hold, tap the Resume softkey, then pick up the handset.

Voicemail

The first time you call your voicemail, you will need to set up a new passcode and record your
name (not a greeting, just your name). Simply follow the prompts. You should have received a
Welcome Letter with your temporary passcode. Ask your administrator for the voicemail
portal phone number to check messages from home.
FROM YOUR VOIP PHONE

Tap the Envelope icon (top left of screen)
Enter your passcode and press Pound (#)
FROM ANY PHONE

Dial your extension or personal direct telephone number and wait for the voicemail to
pick up

Press Star (*)

Enter your passcode and press Pound (#)

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