Trouble Shooting - Ultimate Healthcare Cura II User Manual

Trouble Shooting

17
The table below has been created to assist with resolving faults you may come across; if the
instructions here do not resolve the issue or the issue you are experiencing is not listed please
contact your supplier or Ultimate Healthcare using the details found on the back cover of this
manual.
Problem
 No adjustment of the bed
can be made when the
power is ON
 The function shows
orange on the handset.
 The handset doesn't
function –
 When a button is
pressed on the handset,
the corresponding
actuator does not
respond
 An unexpected operation
occurs when a button is
pressed on the handset
Issue: 6: 08/11/2018
DRAFT
Possible Cause

Handset function is
locked.

The function is locked
out.

Mains power not
connected

Handset not connected
to the controller

Connectors not plugged
into the correct sockets

Faulty actuator

Connectors not plugged
into the correct sockets
Resolution

Release the handset
function using the key

Unlock the function if
required and try again.

Connect to the mains
power

Connect the handset to
the controller; following
the instructions in this
manual.

Check the connections,
are as per the instructions
in this user guide

Contact your supplier or
Ultimate Healthcare using
the details on the back
cover of this manual

Check the connections,
as per the instructions in
this user guide

Contact your supplier or
Ultimate Healthcare using
the details on the back
cover of this manual
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