How To Make A Claim; General - Ultimate Healthcare Cura II User Manual

d. any loss suffered as a result of not being able to use the Product, or any loss other
than the repair or the replacement cost of the Product.

Before agreeing to replace or repair your Product under this Warranty the Company
reserves the right to require that it is returned to the Company.

The Company regrets that when repairing or replacing your Product under this Warranty
the Company must reserve the right to use alternative specifications or materials, which
may not match other items in a set.

The Company reserves the right to charge for the expense of visiting you when no fault
has been found with the Product after the Company has inspected it.

22.4 How to make a claim

If you wish to make a claim under the Product Warranty please contact the Company on 0870
428 6295; e-mail us at: info@ultimatehealthcare.co.uk or contact us by post at Ultimate
Healthcare. Calmore Industrial Park, Nutsey Lane, Totton, Hampshire, SO40 3XJ, giving full
details of the defect, your name, address and the date you purchased the Product. You are
required to provide proof of the date you purchased the Product.
a. The Company will discuss with you whether a repair or replacement will be offered.
The option of a repair or replacement is at the Company's sole discretion.
b. Where a repair to the Product is agreed the Company will decide at their sole
discretion whether the required repair work will be carried out at your premises or at
the Company's premises.
c. Where the Product is to be repaired at the Company's premises provided you live
within mainland United Kingdom, the Company will collect your Product from you
and return it to you once it is repaired free of charge.
d. Where your Product is to be replaced, provided you live within mainland United
Kingdom, the Company will deliver a new Product to you free of charge.
e. If you live outside mainland United Kingdom, you will be required to pay a delivery
charge for the collection, and/or delivery of your Product.

22.5 General

a. This Warranty applies to the original registered purchaser of the Product only and
may not be transferred.
b. This Warranty will be governed by English Law.
Issue: 6: 08/11/2018
DRAFT
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