Selectable (Multi-Line) Mode - Axia iQx AES67 Installation & User Manual

Surface Operation

Selectable (Multi-Line) Mode

Phone Line States - Selectable Mode
With the Telco expansion sidecar installed, the operator has access to a 6 line selection panel
for controlling two phone channels.
The key pad (A) should be familiar to anyone who has used a phone. The XFER (transfer)
button (B) can function depending on the version of Telos VX and the PBX system.
To transfer a call, press the XFER button (B) followed by the Line button (section E, which
includes 12 buttons) to be transferred. Dial the new number on the keypad (A) followed by
the # key. When the call is made at the far end, the line will be dropped locally and the display
will indicate ENDED.
The Dump button (C ) is a GPIO command to the Telos VX system. The Telos VX will
provide configuration for what GPIO action to take place when this button is pushed. The
Block button (D) is used to keep all the lines busy. This is commonly used prior to a call-in
condition so that no lines are active with a call before the host instructs listeners to call in
("Caller 10 wins the prize!"). The line selection (E) is made up of 12 buttons and 6 displays.
The 12 buttons make two columns, the left column for a first phone interface and the right
column for a second phone interface. The 6 displays present the state of the 6 possible phone
lines. There are two DROP buttons (F) for dropping calls, one for each column (phone
interface). Any phone line not in a LOCKED state will be dropped. The NEXT button (G) is
used when multiple calls are on hold and the operator wishes to take the first call in line.
When receiving a call, the display (E) will indicate RINGING IN and the buttons on either
side of the display will blink. Selecting the left button will take the call on the first phone
interface. It is a best practice to have the profile for the first interface on the left of the telco
control panel. The display will indicate the ON AIR state and the Soft button on the channel
will change to a HOLD function. The operator now has the option to place the call on hold
(pressing the Soft button of the channel) or pressing the left DROP button (F) to end the
call. If the operator would like to protect the call from being accidentally dropped, pressing
the line select button (E) a second time will change the state of the line from ON AIR to
LOCKED. In the locked state, the Soft button changes from HOLD to TALKBACK, permitting
off-air communication to the other end of the line (useful for queuing). Pressing the
associated DROP button will have no effect on the line. To undo the locked condition, press
the line button again.
Chapter 2 |
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