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Appendix B – Product Support
Microsemi Timing & Frequency Services backs its products with various support services, including
Customer Service and Technical Support through the Customer Assistance Center, a website, electronic
mail, and worldwide sales offices. This appendix contains information about contacting Microsemi Timing
& Frequency Services and using these support services.
Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades,
update information, order status, and authorization.
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Worldwide (Main Number): 1-408-428-7907
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USA toll-free: 1-888-367-7966
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USA, Canada, Latin America including Caribbean, Pacific Rim including Asia, Australia and New
Zealand: 1-408-428-7907
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Europe, Middle East & Africa: 49 700 3288 6435 or 49 8102 896 1535
Customer Assistance Center
Microsemi Timing & Frequency Services staffs its Customer Assistance Center with highly skilled
engineers who can help answer your hardware, software, and design questions about Microsemi Timing
& Frequency Services products. The Customer Assistance Center spends a great deal of time creating
application notes, answers to common design cycle questions, documentation of known issues, and
various FAQs. So, before you contact us, please visit our online resources. It is very likely we have
already answered your questions.
Technical Support
Visit the Customer Support website
Many answers available on the searchable web resource include diagrams, illustrations, and links to
other resources on the website.
Website
You can browse a variety of technical and non-technical information on the Microsemi Timing &
Frequency Services home page, at www.microsemi.com/ftdsupport.
Contacting the Customer Assistance Center
Highly skilled engineers staff the Customer Assistance Center. The Customer Assistance Center can be
contacted by email or through the Microsemi Timing & Frequency Services website.
Email
You can communicate your technical questions to our email address and receive answers back by email,
fax, or phone. Also, if you have design problems, you can email your design files to receive assistance.
We constantly monitor the email account throughout the day. When sending your request to us, please
be sure to include your full name, company name, and your contact information for efficient processing of
your request.
The technical support email address is ftd.support@microsemi.com.
(www.microsemi.com/ftdsupport)
09 8- 007 77 -0 00 Re v. A
for more information and support.
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