Record A Call; Prioritized Calls - Cisco 8821 User Manual

Calls
Procedure
Step 1
Press More
Step 2
Dial the person to add to the call.
Step 3
After the person answers, press Merge.

Record a Call

You can record a call. You might hear a notification tone as you record the call. The recording stops when
you press the Stop recording softkey or end the call.
Procedure
Step 1
Press Record.
Step 2
Press Stop recording when the recording can be stopped.

Prioritized Calls

In your job, you might need to handle urgent or critical situations using your phone. You can identify calls
as being very important, and thus have a higher priority than normal calls. The priorities range from level 1
(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a
call when a high-priority call comes to your phone, the high-priority call preempts the current call and you
hear a special preemption ringtone. You should hang up from your current call to answer the high-priority
call.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Answer the call using call pickup
Table 1: Multilevel Precedence and Preemption Priority Levels
MLPP icon
and select Conference.
Priority Level
Level 1—Priority call
Cisco Wireless IP Phone 8821 and 8821EX User Guide
Record a Call
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