Polycom VVX250 Quick User Manual

Call Centre
As a Call Centre agent you must first log into the groups
you have been assigned to. Press MORE key 3 times then
press ASIGNIN or AVAILABLE, depending on the options.
If you need to stop taking calls you can make yourself
unavailable or you can sign out. Please note that this will
only stop call centre calls from coming to your handset.
Calls internally or via a DDI will still come to your handset
unless you forward your calls or press DND.
To make yourself unavailable, press the MORE key 3 times
then press UNAVAILABLE in the screen. You will be asked
for an unavailable reason code (please speak to your sys-
tem administrator for code details). If there are no codes
simply press SELECT in the screen. To sign out, select
ASIGNOUT instead of UNAVAILABLE.
To make yourself available, press the MORE key 3 times
and press AVAILABLE to start taking call centre calls. To
sign in again, press ASIGNIN instead of AVAILABLE.
Wrap Up - You will automatically be put into a wrap up
period after you have finished a call centre call. This is
allocated by your system administrator and will give you a
short period of time before another call comes to your
handset. You will have an orange circle next to your ex-
tension number when you are in wrap up time.
Use this time to ASIGNOUT if you need to step away from
the phone. You cannot make yourself unavailable during
wrap up time because you are unavailable already. You
can override the wrap up time by clicking AVAILABLE.
Phone Illustration
1 Line keys
2 Reversible tab
3 Speaker
4 Back key
5 Transfer key
6 Hold key
7 Volume keys
8 Dial pad
9 Mute key
10 Speakerphone key
11 Headset key
12 Home key
13 Navigation keys / Select key
14 Soft keys
15 Security slot (on back)
16 Screen
17 Message Waiting Indicator
Q U I C K U S E R G U I D E
Polycom VVX250 Call Centre
Issue 3
Additional guides are available at
www.swcomms.co.uk/resource-centre/
user-guides-and-manuals
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.service@swcomms.co.uk