Motorola CG3500 User Manual

Motorola communication gateway user guide.
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CG3500 Communications Gateway
CG3500 Communications Gateway

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   Summary of Contents for Motorola CG3500

  • Page 1: User Guide

    CG3500 Communications Gateway User Guide CG3500 Communications Gateway...

  • Page 2: Regulatory Information

    REGULATORY INFORMATION CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so.

  • Page 3

    Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose.

  • Page 4: Table Of Contents

    CONTENTS Introduction------------------------------------------------- 1 Front Panel------------------------------------------------- 2 Rear Panel -------------------------------------------------- 4 Before You Begin------------------------------------------ 6 Installation--------------------------------------------------- 8 For a Single User------------------------------------------ 8 Connecting the Power Supply ------------------------ 10 Powering Up the First Time -------------------------- 11 Using the Optional Cradle -----------------------------12 For Multiple Users --------------------------------------13 Basic Configuration------------------------------------- 14 Configuring for TCP/IP ---------------------------------14 Verifying Your IP Address -----------------------------17...

  • Page 5: Introduction

    INTRODUCTION The Motorola CG3500 Communications Gateway cable modem enables you to connect your home or business computer to a high-speed Data Over Cable Service Interface Specification (DOCSIS) 1.0 or 1.1 compliant data network. The CG3500 provides high-speed, bi-directional data access with Radio Frequency (RF) downstream transfer rates up to 38 Mbps and RF upstream rates up to 10 Mbps.

  • Page 6: Front Panel

    INTRODUCTION Front Panel CG3500 Communications Gateway...

  • Page 7

    When the light is flashing, the CG3500 is scanning for the network connection. A solid light indicates the network connection is acquired. Activity Amber When the light is flashing, the CG3500 is transmitting or receiving data. When the light is off, the CG3500 is not transferring data. Line 1 Amber A solid amber light indicates that telephone line 1 is active.

  • Page 8: Rear Panel

    INTRODUCTION Rear Panel LINE 2 LINE 1 ENET POWER CABLE MODEL: CG3500 Communications Gateway P/N: 480473-001 CUST S/N: BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCKAABBCCCC HFC MAC ID: ABCDEF012345 Made in Taiwan, R. O. C.

  • Page 9

    This port transfers data to and from your computer. This is an RJ-45 connector. When this green light is on, the Ethernet connection is available. This connector provides power to the CG3500. POWER This port provides RF connectivity to and from your service provider. This is an F-type connector.

  • Page 10: Before You Begin

    You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting to the nearest cable outlet. If you have a TV set attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the CG3500.

  • Page 11

    The Ethernet card must be installed before the CG3500. If it isn’t, follow the installation instructions that came with your Ethernet card. To use all the features of the CG3500, you will need the following: Telephone(s) Required to use the telephony features of the CG3500.

  • Page 12: Installation, For A Single User

    INSTALLATION The installation of the CG3500 can be completed in a matter of minutes. After you attach the cables, you must configure your computer. The CG3500 installation steps must be performed in the order shown in the following pages. For a Single User Connect the coaxial cable to a cable outlet in your home.

  • Page 13

    LINE 2 LINE 1 ENET POWER Connect the 10Base-T Ethernet cable to the CG3500 connector marked ENET and the other end to the Ethernet jack on the back of your computer. Connect your telephone to the CG3500 connector marked connector marked 2.

  • Page 14: Connecting The Power Supply

    INSTALLATION Connecting the Power Supply Prepare the UPS according to the manufacturer’s instructions. You must use the cable provided with the CG3500 to connect the UPS to the CG3500. Do not substitute another cable. Do not connect the battery until you have connected the UPS to the CG3500.

  • Page 15: Powering Up The First Time

    You must allow 5 to 30 minutes to power up the first time because the CG3500 must find and lock on the appropriate channels for communications. Be sure that your computer is on and that the CG3500 is unplugged. Plug in the AC power cord for the external UPS. Notice that the lights on the front panel cycle through this sequence: Power flashes during a self-test.

  • Page 16: Using The Optional Cradle

    INSTALLATION Using the Optional Cradle The CG3500 may come with an optional cradle that enables the modem to stand vertically on a flat surface, such as a desktop. To use the cradle, insert the modem into the cradle until the modem’s feet fully engage with the...

  • Page 17: For Multiple Users

    Com puter For Multiple Users The CG3500 can easily serve as a gateway to the Internet for up to 32 users. The users must be on the same Local Area Network (LAN), and the CG3500 must be attached to the LAN and the cable system.

  • Page 18: Basic Configuration, Configuring For Tcp/ip

    BASIC CONFIGURATION The CG3500 contains all necessary software. You don’t need to configure the CG3500, but you must configure your computer for TCP/IP and check for an IP address. Your service provider may provide additional instructions for setting up your computer. The following basic instructions are for Windows™...

  • Page 19

    BASIC CONFIGURATION Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK.

  • Page 20

    BASIC CONFIGURATION Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the CG3500. Click Properties. Select the IP Address tab on the TCP/IP window. Click Obtain an IP address automatically.

  • Page 21: Verifying Your Ip Address

    BASIC CONFIGURATION Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: On the Windows Desktop, click Start. Select Run.

  • Page 22: Troubleshooting

    This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting the CG3500 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.

  • Page 23

    TROUBLESHOOTING The CG3500 has two major functional blocks — cable modem and telephony — as illustrated in the following block diagram: Cable modem Downstream receiver Cable Tuner/RF Upstream transmitter Telephony CODEC Subscriber Subscriber line line interface interface Line 1 Line 2...

  • Page 24: Software License

    YOU SHOULD OPEN THIS PRODUCT PACKAGE AND USE THE PRODUCT ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS AGREEMENT. Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively “Software”) is never sold. Motorola BCS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this Agreement.

  • Page 25

    You may USE the Software only in connection with the operation of the Motorola BCS Cable Modem provided with this package. TRANSFER the Software and this license (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License.

  • Page 26

    M o t o r o l a , I n c . 4 8 1 2 4 2 - 0 0 1 - 9 9 0 1 / 0 1...

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