Problems Possible Solutions; Problem 1; Problem 2; Problem 3 - RIKA TOPOII Operating Manual

9. PROBLEMS POSSIBLE SOLUTIONS

Problem 1

Fire burns with weak, orange flame. Pellets heap up in fire trough, window
soots up.
Cause(s)
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Q
Possible solutions
Remove any ash or clinker from the fire trough that may block the air inlets.
Q
(see CLEANING and MAINTENANCE)
If possible swap to better pellet quality.
Q
Check whether flue gas pipes are blocked with ash (see CLEANING and
Q
MAINTENANCE).
Check whether the air intake or flue tubes are blocked.
Q
Check door and cleaning cover seals for leaks (see CLEANING and
Q
MAINTENANCE)
Clean fan (see CLEANING and MAINTENANCE)
Q
Have service performed by authorised specialist company.
Q
The window has to be cleaned from time to time (see CLEANING and
Q
MAINTENANCE)

Problem 2

Stove smells strongly and smokes outside.
Cause(s)
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Q
Possible solutions
Wait to end of burning-in phase and ventthe room sufficiently.
Q
Vacuum off any dust deposits from the convection air openings at regular
Q
intervals

Problem 3

Flue gas discharge when wood is added and during heating phase.
Cause(s)
Leaking cleaning openings
Q
Chimney draught too low
Q
Leaking flue pipe connection
Q
Possible solutions
Check seals and replace (fire door, cleaning lid, ..)
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Note
Please note that checks on the control system and wiring may only be
performed in unit switched dead. Any repairs may only be performed by
trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied; the
unit can be put back into operation by acknowledging the malfunction at the
internal unit.
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