Call Product Support - Intermec PC23 User Manual

Chapter 5 —

Call Product Support

94
If you cannot find the answer to your problem in the
"Troubleshooting" section, you can visit the Intermec technical
knowledge base (Knowledge Central) at
review technical information or to request customer support. If you
still need help after visiting Knowledge Central, you may need to call
PRoiduct Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call IntermcC Product Support, make sure you have this
information ready:
• Configuration number
• Serial number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
• Power management settings
• If you are using Intermec Terminal Emulation (ITE), know the
version and protocol. If you are not using ITE, know the language
your custom application was written in and the tools you used to
create it.
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