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Intermec PC23 User Manual

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PC 23 | PC 43
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PC23d, PC43d, PC43t
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Summary of Contents for Intermec PC23

  • Page 1 PC 23 | PC 43 Desktop Printer PC23d, PC43d, PC43t User Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2010 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Contents About the PC23 and PC43 Printers ......1 About the PC23 and PC43 ............2 Printer Features .
  • Page 4 Wireless 802.11 Security Settings ......... . 74 PC23 and PC43 Desktop Printer User Manual...
  • Page 5 Print Quality Labels ..........102 PC23 and PC43 Desktop Printer User Manual...
  • Page 6 Ethernet Settings ............. . .137 PC23 and PC43 Desktop Printer User Manual...
  • Page 7 Wireless 802.11 Security Settings ..........149 PC23 and PC43 Desktop Printer User Manual...
  • Page 8 Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.
  • Page 9 Visit the Intermec website at www.intermec.com to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.
  • Page 10 Who Should Read This Manual This user manual is for the person who is responsible for installing, configuring, operating, and maintaining the PC23 and PC43 printers. This document provides you with information about the features of the printer, and how to install, configure, operate, maintain, and troubleshoot it.
  • Page 11 Before You Begin Patent Information Product is covered by one or more of the following patents: x,xxx,xxx; x,xxx,xxx; x,xxx,xxx. There may be other U.S. and foreign patents pending. PC23 and PC43 Desktop Printer User Manual...
  • Page 12 Chapter 1 — PC23 and PC43 Desktop Printer User Manual...

  • Page 13: About The Pc23 And Pc43 Printers

    About the PC23 and PC43 Printers This chapter introduces the PC23 and PC43 printers, and includes descriptions of printer features and basic operation.

  • Page 14: About The Pc23 And Pc43

    Chapter 1 — About the PC23 and PC43 The PC23 and PC43 printers are compact, easy-to-use bar code label printers that fit easily on a desktop. The printers can be connected to a single desktop PC for stand-alone operation or to a wired or wireless network for ease of connectivity.

  • Page 15: Printer Features

    Chapter 1 — Printer Features Use the next illustrations to locate printer features. Art is being revised to show the USB port... PC23d Front Panel (LCD Model) PC23d Rear Panel PC23 and PC43 Desktop Printer User Manual...
  • Page 16 Chapter 1 — PC43d Front Panel (Icon Model) PC43d Rear Panel PC23 and PC43 Desktop Printer User Manual...
  • Page 17 Chapter 1 — Art is being revised to show the USB port... PC43t Front Panel (LCD Model) PC43t Rear Panel PC23 and PC43 Desktop Printer User Manual...

  • Page 18: Connect The Printer To Power

    Connect the Printer to Power Use only the AC power adapter supplied with the printer. The use of a power adapter not approved by Intermec voids the product warranty and may damage the printer. 1 Connect the power adapter to the power port on the rear of the printer.

  • Page 19: About The Ready-To-Work Indicator

    Printer is not ready for a print job. Printer is turned off, not communicating, or not ready to print. For example, the printer may still be starting up, or a firmware upgrade is underway. PC23 and PC43 Desktop Printer User Manual...

  • Page 20: About Printer Command Languages

    Chapter 1 — About Printer Command Languages The printer uses the Intermec Fingerprint printer command language by default. You can load and run Fingerprint programs and send Fingerprint commands or Direct Protocol print jobs directly to the printer. The printer supports these command languages: •...

  • Page 21: Set The Command Language From The Main Menu

    Command Language. 4 Press or to select a different command language. 5 Press . A confirming message appears asking if you want to save your changes. 6 Press to save your changes. PC23 and PC43 Desktop Printer User Manual...

  • Page 22: About The Lcd Interface

    On the PC43t, you can adjust the screen for the best viewing angle. Do not tilt the screen past its maximum angle or you could damage the screen. LCD Interface Navigation Buttons Don't know what happened to the color here... PC23 and PC43 Desktop Printer User Manual...

  • Page 23: About The Ready Screen

    IP address, and the current time and date. You can customize the screen as necessary to show different kinds of information. The status bar at the top of the screen includes these information and status icons: PC23 and PC43 Desktop Printer User Manual...
  • Page 24 Connectivity icon. Blinks when data is moving through a wired or wireless connection to the printer. Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth module is installed: - Bluetooth is enabled. - Bluetooth is disabled. PC23 and PC43 Desktop Printer User Manual...

  • Page 25: View Basic Printer And Connection Information

    . A list of basic printer or connection information appears. 3 Press to scroll through the list. (Optional) Press or to view information for one of the other icons. 4 Press to return to the Ready screen. PC23 and PC43 Desktop Printer User Manual...

  • Page 26: About The Main Menu

    • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed to the. • Select Settings to view and change printer settings.

  • Page 27: About The Onscreen Keypads

    Select Cancel to abandon your changes and remain on the current screen. About the Onscreen Keypads When you are changing settings, you may need to use the alphanumeric or numeric keypads on the screen. Network Name (SSID) Alphanumeric Keypad - Alphabetic Characters PC23 and PC43 Desktop Printer User Manual...
  • Page 28 For example, do this to toggle between $ and # in the numeric keypad. When you are finished typing characters, press to return to the list of items. PC23 and PC43 Desktop Printer User Manual...

  • Page 29: About The Printer Wizards

    Wireless 802.11 Looks for wireless networks and sets up Wi-Fi communications. Available when Wi-Fi/Bluetooth module is installed. Bluetooth Looks for discoverable Bluetooth devices and sets up Bluetooth communications. Available when Wi-Fi/Bluetooth module is installed. PC23 and PC43 Desktop Printer User Manual...

  • Page 30: Use A Wizard

    About the Icon Interface The icon interface includes a graphical panel and a Print/Feed button. Icon Interface As you use the printer, the icons turn on or off to indicate printer status. PC23 and PC43 Desktop Printer User Manual...
  • Page 31 On: General error Off: No errors On: Printhead too hot Off: Printhead temperature OK Steady: Maintenance needed or odometer setting reached Flashing: Firmware upgrade in progress, firmware is currently resetting all defaults, or printer in calibration mode PC23 and PC43 Desktop Printer User Manual...

  • Page 32: About Usb Devices

    Use a standard USB keyboard for data input, or to send Fingerprint commands directly to the printer. • Use Intermec USB bar code scanners for data input with a Fingerprint application or other custom application. The printer also supports other USB scanners that use a generic keyboard driver.

  • Page 33: About The Battery Base

    Instead of using the AC power supply, you can use the optional battery base to provide power for the PC43d printer. The rechargeable battery provides up to <some time value> of power. How long does the battery last? PC23 and PC43 Desktop Printer User Manual...

  • Page 34: Charge The Battery Base

    LEDs turn on to indicate charge status. <HOW LONG TO CHARGE THE BATTERY?> The LEDs do not turn on if the printer power switch is on. How long to charge the battery? PC23 and PC43 Desktop Printer User Manual...

  • Page 35: Use The Battery Base

    4 To see the current battery charge level, press the Charge Level button on the front of the base. The base LEDs turn on to show the current charge level, and then turn off after a few seconds to save power. PC23 and PC43 Desktop Printer User Manual...

  • Page 36: Accessories For The Pc23 And Pc43

    Battery is 0% to 9% charged. Battery out of charge temp range. Battery error. Accessories for the PC23 and PC43 Some printer configurations do not support all accessories. For more information, contact your local Intermec representative. PC23 and PC43 Desktop Printer User Manual...
  • Page 37 Case Cover Lock <IS IT MEDIA Locks printer media cover for security. COVER LOCK or CASE COVER LOCK?> Linerless Module Non-stick platen roller dispenses printed labels when you use linerless media stock. For PC43 only. PC23 and PC43 Desktop Printer User Manual...
  • Page 38 Uses printer AC power adapter to charge battery. For PC43d. Power Adapter Base Pedestal-style base attaches to base of printer and holds AC power adapter. For PC43d. These replacement parts are also available for the PC23 and PC43: • 203-dpi printhead • Standard platen roller •...

  • Page 39: Load Media

    Load Media This chapter explains how to load media and ribbon, print test labels, and adjust the print quality.

  • Page 40: Adjust The Media Holders

    The illustrations show the PC43d printer. Adjusting the media holders is done the same way for all printers. 1 Open the printer. 2 Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 41 4 Place the media roll between the holders and adjust the holders to fit the roll. The holders should be snug against the sides of the roll. 5 Push the tab down to lock the media holders in place. PC23 and PC43 Desktop Printer User Manual...

  • Page 42: Load Media For Straight-Through Printing

    1 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. 2 If there is an empty media core in the media compartment, remove the core. PC23 and PC43 Desktop Printer User Manual...
  • Page 43 To adjust the media holders for a different media size: a Pull the locking tab up. b Slide the media holders to adjust the distance between them. PC23 and PC43 Desktop Printer User Manual...
  • Page 44 4 Slide the new media roll between the media holders. The holders should be snug against the sides of the media roll. 5 If you unlocked the locking tab on the media holders, press the tab down to lock the holders in place. PC23 and PC43 Desktop Printer User Manual...
  • Page 45 Is this enough? We don't know enough about how this is supposed to work to make a proper illustration yet. David H sent a photo, but we can't use it... PC23 and PC43 Desktop Printer User Manual...
  • Page 46 8 Close the printer lid until it snaps shut. 9 Turn the printer on adjust the media feed as required by the printer command language you are using. PC23 and PC43 Desktop Printer User Manual...

  • Page 47: Load Media For Cut-Off Printing

    3 If you are going to load the same size media, continue with the next step. To adjust the media holders for a different media size: a Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 48 5 If you unlocked the locking tab on the media holders, press the tab down to lock the holders in place. 6 If you are using label stock with gaps, make sure the gap sensor is aligned with the center of the media roll. PC23 and PC43 Desktop Printer User Manual...
  • Page 49 For irregularly shaped labels, you may need to adjust the gap sensor so the narrowest gap between labels passes over the sensor. The best position depends on your label design. PC23 and PC43 Desktop Printer User Manual...
  • Page 50 7 For the PC43d, thread the media under the tip guides on the holders. For the PC43t, thread the media through the media guides. To adjust the width of the media guides, slide the guides as needed to fit your media. PC23 and PC43 Desktop Printer User Manual...
  • Page 51 9 Close the printer lid until it snaps shut. 10 Turn the printer on. If you are using an icon printer, you must use Intermec PrintSet to configure the cutter. For LCD printers, continue with the next step. 11 After the printer finishes starting up, press 12 Select Settings >...

  • Page 52: Load Media For The Label Dispenser

    If you are using an external media holder for large rolls of media, feed the media through the external media feed slot. To adjust the media holders for a different media size: a Pull the locking tab up. PC23 and PC43 Desktop Printer User Manual...
  • Page 53 5 If you unlocked the locking tab on the media holders, press the tab down to lock the holders in place. 6 If you are using label stock with gaps, make sure the gap sensor is aligned with the center of the media roll. PC23 and PC43 Desktop Printer User Manual...
  • Page 54 For irregularly shaped labels, you may need to adjust the gap sensor so the narrowest gap between labels passes over the sensor. The best position depends on your label design. PC23 and PC43 Desktop Printer User Manual...
  • Page 55 For the PC43t, thread the media through the media guides. To adjust the width of the media guides, slide the guides as needed to fit your media. 8 Open the label dispenser front door. PC23 and PC43 Desktop Printer User Manual...
  • Page 56 10 Close the front door. 11 Close the printer lid until it snaps shut. 12 Turn the printer on adjust the media feed as required by the printer command language you are using. PC23 and PC43 Desktop Printer User Manual...

  • Page 57: Load Ribbon

    3 Remove and discard the full ribbon takeup core. 4 Place the new ribbon roll between the ribbon holders. The ribbon should come off the roll as shown in the illustration. PC23 and PC43 Desktop Printer User Manual...
  • Page 58 Chapter 2 — 5 Place the takeup core between the takeup core holders. 6 Attach the end of the ribbon to the takeup core. PC23 and PC43 Desktop Printer User Manual...
  • Page 59 9 If you have already configured the printer for thermal transfer printing, continue with the next step. Otherwise, from the printer Main Menu, select Settings > Printing > Media > Print Method > Ribbon (TTR). 10 Save your changes. PC23 and PC43 Desktop Printer User Manual...

  • Page 60: Use External Media

    This section describes media settings for the printer. To view these settings: • From the printer Main Menu, select Settings > Printing > Media. • From the printer home page, click the Configure tab > Printing > Media. PC23 and PC43 Desktop Printer User Manual...
  • Page 61 Unit of measurement is defined in the Unit of Measurement parameter. INTERMEC 6001 36th Ave W Everett WA 98203 PC23 and PC43 Desktop Printer User Manual...
  • Page 62 Selects the method of printing that the Variable printer is using. Media Calibration Selects the mode the printer uses to Fast Mode calibrate media. Use Slow if the printer has trouble identifying gaps or marks in media. PC23 and PC43 Desktop Printer User Manual...

  • Page 63: About The Inprint Page

    SPEC HAS NO USABLE INFO> Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx Why do these INPrint labels have such funky names? Can we call these PC23 and PC43 Desktop Printer User Manual something less weird?
  • Page 64 Chapter 2 — Predefined INPrint Label Formats and Sample Illustrations Format Name Sample shipping.lbx 203_in_demo_4x6.lbx PC23 and PC43 Desktop Printer User Manual...
  • Page 65 Chapter 2 — Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PC23 and PC43 Desktop Printer User Manual...

  • Page 66: Print Inprint Labels

    1 On your desktop PC, start a browser. 2 In the Location or Address bar, type the printer IP address and press Enter. The printer web page appears. 3 Click the INPrint tab. PC23 and PC43 Desktop Printer User Manual...
  • Page 67 Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list. 5 Type information in the web form as needed.
  • Page 68 Chapter 2 — PC23 and PC43 Desktop Printer User Manual...

  • Page 69: Connect The Printer

    Connect the Printer This chapter explains how to connect the PC23 and PC43 printers to a PC and to an Ethernet or wireless network.

  • Page 70: About Printer Drivers

    If you do not have access to the PrinterCompanion CD but you still need to install driver software, follow this procedure to download InterDriver from the Intermec website and install the drivers. 1 Open a web browser and go to www.intermec.com.

  • Page 71: Connect The Printer With Usb

    • Connect a USB cable from the USB host port on the printer to a USB port on the desktop PC. A “USB Host Connected” message appears on the printer screen. PC23 and PC43 Desktop Printer User Manual...

  • Page 72: Connect The Printer To An Ethernet Network

    If your printer includes the optional Ethernet module, you can connect it to your wired network. 1 Connect an Ethernet cable to the Ethernet port on the rear of the printer and to your network. PC23 and PC43 Desktop Printer User Manual...

  • Page 73: Ethernet Settings

    This section describes the Ethernet IPv4 and IPv6 settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Ethernet. • From the printer home page, click the Configure tab > Communications > Ethernet. PC23 and PC43 Desktop Printer User Manual...
  • Page 74 Sets how the printer obtains an IP Automatic Assignment address (for IPv6 networks). Method (IPv6) IP Address Sets the unique network-level address 0.0.0.0 that is assigned to each device in a TCP/IP network (IPv6). PC23 and PC43 Desktop Printer User Manual...

  • Page 75: Connect The Printer Using A Serial Or Parallel Cable

    If you are using an icon printer, you need to configure settings through an application such as Intermec PrintSet. Plugging in the parallel adapter did nothing. Jill said we do not support parallel connections? PC23 and PC43 Desktop Printer User Manual...

  • Page 76: Serial Port Settings

    (XON/XOFF) is used to manage the rate of data transmission from the host. New Line Character Defines the characters that the printer CR/LF echoes to the host to indicate that it has moved to a new line. PC23 and PC43 Desktop Printer User Manual...

  • Page 77: About Bluetooth Communications

    • from the printer Main Menu. • using Intermec PrintSet through a USB connection to the printer. Connect to a Bluetooth Device by Reading a Bar Code To connect a Bluetooth-enabled bar code scanner to the printer, use the scanner to read the printer Bluetooth test bar code and automatically connect to the printer.

  • Page 78: Connect To A Bluetooth Device Using A Wizard

    . The Main Menu appears. 2 Select Settings > Communications > Bluetooth. 3 Change settings as needed for your Bluetooth device. 4 When you are finished, save your changes and restart the printer. PC23 and PC43 Desktop Printer User Manual...

  • Page 79: Configure Bluetooth Communications From The Home Page

    6 Click Communications > Bluetooth. The Bluetooth settings page appears. 7 Change Bluetooth settings as needed. You can also click Default Settings to restore the default Bluetooth settings. 8 Click Save when you are finished. PC23 and PC43 Desktop Printer User Manual...

  • Page 80: Bluetooth Settings

    Range is 1 to 16 characters (case-sensitive). Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. PC23 and PC43 Desktop Printer User Manual...

  • Page 81: About Wi-Fi Communications

    By default, the printer supports DHCP networks. If you are not using a DHCP network and you do not know the printer IP address, you need to configure Wi-Fi settings by using Intermec PrintSet through a USB connection to the printer, or by sending commands through a serial connection.
  • Page 82 LCD interface. If you are using an icon printer and you do not know the printer IP address, you need to use Intermec PrintSet with a USB connection to a PC to configure wireless network settings for a non-DHCP network.

  • Page 83: Configure Wi-Fi Communications From The Printer Web Page

    If you are not using a DHCP network and you do not know the printer IP address, you must configure Wi-Fi settings using Intermec PrintSet with a USB connection, or by sending commands through a serial connection.

  • Page 84: Wireless 802.11 General Settings

    This section describes the 802.11 general settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > General. • From the printer home page, click the Configure tab > Communications > Wireless 802.11. PC23 and PC43 Desktop Printer User Manual...

  • Page 85: Wireless 802.11 Network Settings

    From the printer home page, click the Configure tab > • Communications > Wireless 802.11. Setting Description Default (IPv4) IP Sets how the printer obtains its IP DHCP Assignment address (for IPv4 networks). Method PC23 and PC43 Desktop Printer User Manual...

  • Page 86: Wireless 802.11 Security Settings

    Association Selects the security method that the Open/WEP radio uses to get access to the wireless network. PC23 and PC43 Desktop Printer User Manual...
  • Page 87 EAP-TLS. Maximum length is 128 characters. Client Key Sets the private key the printer uses None for EAP-TLS. Maximum length is 128 characters. Use the certinstall.sh script to install the certificate correctly. PC23 and PC43 Desktop Printer User Manual...
  • Page 88 CCKM only works in wireless networks using LEAP. Mixed Mode Determines if the printer can use Disable (Group = TKIP) either TKIP or AES for data encryption, depnding on the configuration of the access point. PC23 and PC43 Desktop Printer User Manual...

  • Page 89: Configure The Printer

    Configure the Printer This chapter explains how to view and change printer settings by using the Main Menu or the printer web pages.

  • Page 90: About Printer Configuration

    • use the LCD printer Main Menu. • use an application such as Intermec PrintSet to communicate with the printer through a network, serial, or parallel connection. Use the Setup Wizard This section explains how to use the Setup Wizard to configure the LCD printer.

  • Page 91: Configure The Printer From The Main Menu

    For example, press to select Printing and then press . The Printing menu appears. To return to the previous screen, press PC23 and PC43 Desktop Printer User Manual...

  • Page 92: About The Printer Web

    You can view the printer web page in a web browser. To use the printer web page, the printer must be connected to your Ethernet or Wi-Fi network, and you need to know the printer IP address. PC23 and PC43 Desktop Printer User Manual...
  • Page 93 The System Information screen includes the printer odometer, XML printing log, and detailed statistics. The Services page includes a list of common maintenance and testing tasks. The Contact page includes general Intermec contact information. PC23 and PC43 Desktop Printer User Manual...

  • Page 94: View The Printer Web

    1 On your PC, open a browser. 2 In the Location or Address bar, type the printer IP address and press Enter. The printer web page appears. 3 Click the System Information tab. 4 Click Statistics. PC23 and PC43 Desktop Printer User Manual...

  • Page 95: Statistics

    Printer Uptime CPU Usage Firmware Version Version of currently installed firmware. Kernel Version Hardware Version Product Name Printer model number. Printer Config Number Configuration number. Printer Serial Number Unique serial number for the printer. PC23 and PC43 Desktop Printer User Manual...
  • Page 96 Replaced I/O Devices <?> Serial COM <?> Administration Failed Login Attempts User Network Interfaces MAC Address MAC address of installed Ethernet module. Interface Data on... Internet Protocol Data on... Transport Control Data on... Protocol PC23 and PC43 Desktop Printer User Manual...

  • Page 97: Configure The Printer From The Web

    WiFi or Ethernet network. 1 On your desktop PC, start a browser. 2 In the Location or Address bar, type the printer IP address and then press Enter. The printer web page appears. PC23 and PC43 Desktop Printer User Manual...
  • Page 98 • To set conditions that trigger error, warning, and information alert messages, click Alerts. • For network-related settings such as web and email server information, or if you are using a network management PC23 and PC43 Desktop Printer User Manual...

  • Page 99: View The Configuration Summary

    Enter. The printer web page appears. 3 Click the Configure tab. 4 Click Configuration Summary. The configuration summary appears. This may take several minutes depending on the options in your printer and your network connection. PC23 and PC43 Desktop Printer User Manual...

  • Page 100: About Printer Profiles

    USB storage device and upload it to other printers. 1 From the Home screen, press . The Main Menu appears. 2 Select Tools > USB Menu. 3 Select Configuration. PC23 and PC43 Desktop Printer User Manual...

  • Page 101: Upload Or Export Applications And Files

    Configuration profile /profiles Configuration /config Fingerprint script /scripts Firmware /firmware Installation package WHAT IS THIS? IT’S IN THE USB SPEC. IS THIS THE PLACE TO EXPLAIN THE UFF FILE TYPE? WHAT IS THIS FOR? PC23 and PC43 Desktop Printer User Manual...

  • Page 102: Print A File From A Usb Storage Device

    . The Main Menu appears. 3 Select Tools > USB Menu > Print File. A list of printable files appears. 4 Select the file from the list and press . The file is printed. PC23 and PC43 Desktop Printer User Manual...

  • Page 103: Upload Or Delete Applications And Resources

    Applications, Fonts, Images, Label Formats, or Web Forms. The page for that type of file appears, including a list of Resident (Intermec-supplied) files of that type and a list of Customer Downloaded files of that type (if any). PC23 and PC43 Desktop Printer User Manual...
  • Page 104 Click Upload. The application or file is uploaded to the printer. To delete an application or file, click the file name in the Customer Downloaded list and then click Delete. The file is deleted. PC23 and PC43 Desktop Printer User Manual...

  • Page 105: Troubleshoot The Printer

    Troubleshoot the Printer This section explains how to troubleshoot the PC23 and PC43 printers. This chapter is really missing information. If anyone can recommend the top five problems users might have and how to fix those problems, I'll add that to this chapter.

  • Page 106: Call Product Support

    • Power management settings • If you are using Intermec Terminal Emulation (ITE), know the version and protocol. If you are not using ITE, know the language your custom application was written in and the tools you used to create it.

  • Page 107: Locate The Printer Configuration And Serial Numbers

    Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. This information can be useful when you contact Intermec Product Support for assistance or troubleshooting. The printer must be connected to an Ethernet or wireless network to view system information in the printer web page.

  • Page 108: Print Configuration Labels From The Main Menu

    2 Press to select Tools and then press . The Tools menu appears with Test Labels selected. 3 Press . The Test Labels menu appears. Test Labels Print Quality Resources Printer Information Printer Settings PC23 and PC43 Desktop Printer User Manual...

  • Page 109: Configuration Labels

    Resource Labels Label Description Applications All Intermec utility programs and user-installed applications. Fonts Resident and user-installed fonts. Bar Codes(Barcodes) Resident bar codes (partial label shown). Images All images, including resident and user-installed files. PC23 and PC43 Desktop Printer User Manual...
  • Page 110 • Product name, configuration number, serial number, system name, and command language • Printhead resolution • Mean printhead resistance • Total flash memory and available flash memory • Total RAM and free RAM PC23 and PC43 Desktop Printer User Manual...
  • Page 111 • New Line character • Bluetooth Settings Bluetooth MAC address (human-readable and bar code formats) • Security status • Device name and discovery state • Passkey • <WHAT’S “RESERVE”?> • ScanNGo bar code PC23 and PC43 Desktop Printer User Manual...
  • Page 112 • Client Certificate • Client Key • Server Common Name 1 and 2 • Validate Certificate • • Acquire PAC • Fast Roaming (CCKM) • Mixed Mode (Group = TKIP) • Supplicant State PC23 and PC43 Desktop Printer User Manual...

  • Page 113: Print Print Quality Labels From The Main Menu

    Print Quality Resources Printer Information Printer Settings 4 Press to select a type of test label and then press . A list of available labels appears. 5 Press . The test label is printed. PC23 and PC43 Desktop Printer User Manual...

  • Page 114: Print Quality Labels

    Chapter 5 — Print Quality Labels Print Quality Labels Label Description Chess Diamond PC23 and PC43 Desktop Printer User Manual...
  • Page 115 Chapter 5 — Print Quality Labels (Continued) Label Description Pitch Pyramid Ruler PC23 and PC43 Desktop Printer User Manual...
  • Page 116 Chapter 5 — Print Quality Labels (Continued) Label Description Bar Code(Barcode) Wrinkle PC23 and PC43 Desktop Printer User Manual...

  • Page 117: Maintain The Printer

    Maintain the Printer This section explains how to perform basic maintenance on the PC23 and PC43 printers.

  • Page 118: Replace The Printhead

    For a thermal transfer printer, remove the ribbon. 3 Press the printhead latches apart until the printhead slides forward. For a direct thermal printer: For a thermal transfer printer: PC23 and PC43 Desktop Printer User Manual...
  • Page 119 Chapter 6 — 4 Carefully slide the printhead out of the mechanism. The printhead is still attached to the mechanism by a ribbon cable. For a direct thermal printer: For a thermal transfer printer: PC23 and PC43 Desktop Printer User Manual...
  • Page 120 9 Tilt the printhead up into the printer lid and press it into place. When the printhead is in the correct position, the printhead latches snap into place on the sides of the printhead. PC23 and PC43 Desktop Printer User Manual...

  • Page 121: Clean The Platen Roller

    2 Pull one or both of the printer latches toward the front of the printer and lift the printer lid. 3 Remove the installed media. 4 Press the roller latches apart and tilt them up. For a direct thermal printer: PC23 and PC43 Desktop Printer User Manual...
  • Page 122 Chapter 6 — For a thermal transfer printer: 5 Pull the latches up to remove the platen roller from the printer. For a direct thermal printer: PC23 and PC43 Desktop Printer User Manual...

  • Page 123: About Alerts

    PC23 and PC43 Desktop Printer User Manual...

  • Page 124: Error Alerts

    Ribbon Installed (Sent when the printer is set for direct thermal • printing but has ribbon installed for thermal transfer printing) • Ribbon Low • Upgrading Firmware • Odometer (User Resettable) • Odometer (Printer) • Replace Printhead PC23 and PC43 Desktop Printer User Manual...

  • Page 125: Configure Alerts

    3 Click Login in the upper right corner of the screen. The Login page appears. 4 Type your Username and Password in the entry fields, and then click Login. 5 Click the Configure tab > Alerts. PC23 and PC43 Desktop Printer User Manual...

  • Page 126: Error, Information, And Warning Alert Settings

    Error Alert Default Settings Delay Error Alert Status Repeat Delay Unit Message Out of Media Enable Occurrences Error - Out of media Out of Ribbon Enable Occurrences Error - Out of ribbon PC23 and PC43 Desktop Printer User Manual...
  • Page 127 Delay Information Alert Status Repeat Delay Unit Message Print Job Complete Disable 1 Occurrences Print job complete Started Disable 1 Occurrences Printer is started Printer is rebooting Disable 1 Occurrences Printer is rebooting PC23 and PC43 Desktop Printer User Manual...

  • Page 128: Restore Defaults On The Printer

    Occurrences Warning - Faulty dot is detected Restore Defaults on the Printer 1 Turn the printer off. 2 Pull one or both of the printer latches forward and lift the printer lid. 3 Turn the printer on. PC23 and PC43 Desktop Printer User Manual...

  • Page 129: Restore Defaults From The Printer Web

    3 Click login in the upper right corner of the screen. The Login page appears. 4 Type your Username and Password in the entry fields and then click Login. The default username is itadmin and the default password is pass. PC23 and PC43 Desktop Printer User Manual...

  • Page 130: Restore Defaults From The Main Menu

    If you continue without changing anything, the current network and system settings will be restored to default values, and any files or programs PC23 and PC43 Desktop Printer User Manual...

  • Page 131: About Firmware Upgrades

    No. To return to the Restore Defaults list without restoring any defaults, select Cancel. About Firmware Upgrades Intermec periodically offers firmware upgrades for the printer. You can upgrade the firmware by: • copying the firmware to a USB storage device and inserting the device into the printer.

  • Page 132: Upgrade Firmware With A Usb Storage Device

    Upgrade Firmware with a USB Storage Device This procedure explains how to upgrade the printer firmware using a USB storage device. For best results, Intermec recommends using a USB storage device that contains no other files. 1 Download the printer firmware from the Intermec website.

  • Page 133: Upgrade Firmware From The Printer Home

    7 Click Upgrade. The firmware file is uploaded to the printer. 8 <WHAT HAPPENS NEXT?> Thomas said the best way to see what happens is to try this. I have not had time to do so. PC23 and PC43 Desktop Printer User Manual...

  • Page 134: About The Printer Odometer

    Distance printed (in meters) since the printer was first configured • User-set distance printed (in meters) You can set these values so the printer sends you an alert message when these values are reached: • Ribbon low diameter PC23 and PC43 Desktop Printer User Manual...

  • Page 135: Check The Printer Odometer

    To view these settings: From the printer Main Menu, select Settings > System Settings > • Maintenance Alerts. • From the printer home page, click the Configure tab > System Settings > Maintenance Alerts. PC23 and PC43 Desktop Printer User Manual...
  • Page 136 Range is 0 to 4294967295. Ribbon Low Sets the minimum diameter of the ribbon Diameter roll before the Ribbon Low alert is sent, if this alert is configured. Range is 0 to 200 mm. PC23 and PC43 Desktop Printer User Manual...

  • Page 137: A Specifications And Default Settings

    Specifications and Default Settings...

  • Page 138: Printer Specifications

    19 to 114.3 mm (.75 to 4.5 in) Media Roll Diameter: PC23d: 12 mm to 60 mm (0.47 in to 2.36 in) PC43d, PC43t: 19 mm to 118 mm (0.75 in to 4.65 in) PC23 and PC43 Desktop Printer User Manual...
  • Page 139 Supported Command Languages • Fingerprint • Direct Protocol • Intermec Printer Language (IPL) • ZSim • DSim Media Sensors • Label gap/tag notch • Black mark • Printhead lift • Label taken (on cutter accessory) PC23 and PC43 Desktop Printer User Manual...
  • Page 140 • Univers Condensed Bold • Univers Extra Condensed Supported Font Types • TrueType • OpenType • • Bitmap Localization Fonts • Simplified Chinese (optional) • Traditional Chinese (optional) • Cyrillic • Korean (Optional) PC23 and PC43 Desktop Printer User Manual...

  • Page 141: Supported Bar Code Symbologies

    Code 128 Subset C Code 128 UCC • • DUN-14/16 • EAN: • EAN-8 • EAN-13 • EAN 128 • EAN 128 subset A EAN 128 Subset B • • EAN 128 Subset C PC23 and PC43 Desktop Printer User Manual...
  • Page 142 Add-on bar code symbologies: • Add-on 2 • Add-on 5 • UPC-5 digits Add-on code 2D bar code symbologies: • Aztec • Code 16K • Code 49 • Data Matrix • Dot Code • Grid Matrix PC23 and PC43 Desktop Printer User Manual...
  • Page 143 USPS 4-State Customer Bar Code • Composite bar code symbologies: • EAN-8 Composite (CC-A, CC-B) • EAN-13 Composite (CC-A, CC-B) • EAN.UCC Composite (CC-A, CC-B, CC-C) • UPC-A Composite (CC-A, CC-B) • UPC-E Composite (CC-A, CC-B) PC23 and PC43 Desktop Printer User Manual...

  • Page 144: Bluetooth Settings

    Range is 1 to 16 characters (case-sensitive). Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. PC23 and PC43 Desktop Printer User Manual...

  • Page 145: Display And Audio Settings

    Screen Timeout Selects how long the printer screen stays on Disable before the screen saver starts. Feed Key Access Determines if the Feed button on the Enable printer keypad is enabled or disabled. Volume Selects how loud the printer is. PC23 and PC43 Desktop Printer User Manual...

  • Page 146: Error, Information, And Warning Alert Settings

    Printer in pause mode Pause Mode Printer in Disable Occurrences Printer in menu mode Menu Mode Application Disable Occurrences Error - Application Break Break RFID Not Disable Occurrences Error -RFID not Installed installed PC23 and PC43 Desktop Printer User Manual...
  • Page 147 Ribbon Low Enable 1 Occurrences Warning - Ribbon low Upgrading Disable 1 Occurrences Warning - Upgrading Firmware firmware Odometer Disable 1 Occurrences Warning - Odometer (User (User resettable) has reached a Resettable) preset value. PC23 and PC43 Desktop Printer User Manual...

  • Page 148: Error Alerts

    Power Supply Too Hot Information Alerts Information alerts are sent when a print job is started or completed, or when the printer is rebooting. These alerts include: Print Job Complete • • Printer is Rebooting PC23 and PC43 Desktop Printer User Manual...

  • Page 149: Warning Alerts

    Sets how the printer obtains its IP DHCP Assignment address (for IPv4 networks). Method (IPv4) IP Address Sets the unique network-level address 0.0.0.0 that is assigned to each device in a TCP/IP network (IPv4). PC23 and PC43 Desktop Printer User Manual...

  • Page 150: General System Settings

    Sets the location of the printer. null System Contact Sets the name of the printer null administrator. XML Response Mode Determines if the printer provides Disable XML responses to printing requests (over Telnet and HTTP). PC23 and PC43 Desktop Printer User Manual...
  • Page 151 Selects how you want the printer to SNMP Trap + Method notify you of printer alerts. Email Unit of Measure Selects the unit of measure that is Dots used to define several printing parameters. PC23 and PC43 Desktop Printer User Manual...

  • Page 152: Media Settings

    Sets the width of the printable area Variable measured from the media margin (X) across the printhead. Unit of measurement is defined in the Unit of Measure parameter. INTERMEC 6001 36th Ave W Everett WA 98203 PC23 and PC43 Desktop Printer User Manual...
  • Page 153 Unit of measurement is defined in the Unit of Measurement parameter. INTERMEC 6001 36th Ave W Everett WA 98203 PC23 and PC43 Desktop Printer User Manual...

  • Page 154: Print Performance Settings

    This section describes print performance settings. To view these settings: • From the printer Main Menu, select Settings > Printing > Performance. From the printer home page, click the Configure tab > Printing > • Performance. PC23 and PC43 Desktop Printer User Manual...

  • Page 155: Print Quality Settings

    This section describes the serial port settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Serial > COM1. • From the printer home page, click the Configure tab > Communications > Serial. PC23 and PC43 Desktop Printer User Manual...
  • Page 156 (XON/XOFF) is used to manage the rate of data transmission from the host. New Line Character Defines the characters that the printer CR/LF echoes to the host to indicate that it has moved to a new line. PC23 and PC43 Desktop Printer User Manual...

  • Page 157: System I/O Settings

    Determines if the web server is enabled in the Enable printer. Determines if the printer can use File Transfer Enable Protocol (FTP). Avalanche Determines if the printer can be managed by Enable Wavelink Avalanche. PC23 and PC43 Desktop Printer User Manual...

  • Page 158: System Maintenance Alert Settings

    Sets the length of media (in meters) that the printer prints before the Odometer (Printer) alert is sent. Unit of measurement is defined in the Unit of Measure parameter. Range is 0 to 4294967295. PC23 and PC43 Desktop Printer User Manual...

  • Page 159: Wireless 802.11 General Settings

    This section describes the 802.11 general settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > General. • From the printer home page, click the Configure tab > Communications > Wireless 802.11. PC23 and PC43 Desktop Printer User Manual...

  • Page 160: Wireless 802.11 Network Settings

    From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Network > IPv4 or IPv6. • From the printer home page, click the Configure tab > Communications > Wireless 802.11. PC23 and PC43 Desktop Printer User Manual...

  • Page 161: Wireless 802.11 Security Settings

    Communications > Wireless 802.11. Setting Description Default Security Type Selects the protocol the radio uses to None verify its identity and makes sure that it is authorized to communicate on the wireless network. PC23 and PC43 Desktop Printer User Manual...
  • Page 162 EAP-TLS. Maximum length is 128 characters. Client Key Sets the private key the printer uses None for EAP-TLS. Maximum length is 128 characters. Use the certinstall.sh script to install the certificate correctly. PC23 and PC43 Desktop Printer User Manual...
  • Page 163 CCKM only works in wireless networks using LEAP. Mixed Mode Determines if the printer can use Disable (Group = TKIP) either TKIP or AES for data encryption, depnding on the configuration of the access point. PC23 and PC43 Desktop Printer User Manual...
  • Page 164 Chapter A — PC23 and PC43 Desktop Printer User Manual...

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