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Using the ConfigSafe program
ConfigSafe can be used as a troubleshooting tool, especially if problems
develop after you install a new application or option. Before you make any
changes to your system configuration, use ConfigSafe to take a snapshot of
your current, working operating system configuration. If you have
preinstalled software, ConfigSafe automatically takes a snapshot of your
initial operating system configuration settings when you first start up your
computer. Then you can easily return to that configuration if your
computer becomes disabled by changes in the configuration files.
If you are unable to solve a problem yourself and you need assistance from
an IBM technical support representative, use ConfigSafe to generate a report
about recent changes in your configuration before you call the PC
HelpCenter
. The IBM technical support representative will be able to use
the information in this report to help you solve the problem.
ConfigSafe Save Our System (SOS) feature
ConfigSafe has an SOS feature that can be used in a DOS environment if
your Windows desktop becomes unusable. To use the SOS feature of
ConfigSafe:
1. Access a DOS prompt
2. At the command prompt, type cd\cfgsafe. Press Enter.
3. Type sos. Press Enter.
4. Select the most recent configuration that is dated before the start of the
problem. Press Enter.
5. Restart the computer.
Note: If the problem is not solved, you can repeat these steps selecting a
different saved configuration, or using the Undo button. (The Undo button
is only available in the Windows version of ConfigSafe.) If the problem
cannot be solved with a saved configuration, see "IBM Enhanced
Diagnostics" on page 109.
Support documentation is built into the online Help system. To access
online Help, run the ConfigSafe program. The online Help files will appear
in the pull-down menu on the right side of the screen.
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IntelliStation Z Pro User Guide
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Table of Contents
Troubleshooting
