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Troubleshooting
Troubleshooting
Remove the problems
Troubles
Washing machine
cannot start up
Door cannot be
Machine's safety protection
opened
design is working.
NTC is damaged and heating
Heating fault
pipe is aging.
The connection between inlet
pipe or outlet hose and tap or
Water leakage
washing machine is not tight.
Drain pipe in the room is blocked.
Water is
The inlet pipe is not connected
overflowed from
ing
firmly.
the bottom of the
Outlet hose has water leakage.
machine
Power is disconnected.
Indicator or
PC board has problems.
display does
Harness has connection
not light.
problem.
Detergent
Washing powder is dampened
Washing powder is wet or clogged
residues in the
and agglomerated.
dispenser
box
Washing effects
The clothes are too dirty.
are not good
Insufficient detergent quantity.
inefficiently
Abnormal noise
Abnormal noise
Great vibration
/ vibration
Display
Description
LED
Door lock
problem
Water injecting
Water inlet
problem while
problem while
washing
washing
Drain problem
while washing
Please call up the service line if there is any other problem.
Reason
is leaking.
Reason
Door is not closed properly.
Please call up service line if there are still troubles.
Tap is not opened or water
flows too slowly.
P.25
Inlet valve filter is blocked.
Inlet pipe is twisted.
If water is not supplied
Please call up service line if there are still troubles.
Water inlet Please call support if problems persistwashing
Outlet hose is blocked or twisted
Outlet hose is blocked, or
Drain pump is blocked
twisted. Drain pump is blocked
Please call up service line if there are still troubles.
Please call support if problems persist
Please call support for all other matters.
19
Solution
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button "Start/Pause" is pressed.
Check if button "On/Off" is pressed.
Disconnect the power.
Can normally wash the clothes.
Wash clothes using cold wash
Only cannot wash with heating.
Contact .support promptly
Shall contact the service center promptly.
Check and fasten water pipes.
Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Fix the inlet pipe.
Replace the drain hose.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
support
Clean and wipe the dispenser drawer.
Clean and wipe the box.
Use liquid detergents or the detergents special
Use liquid detergents or the detergents
special for drum.
for drum
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Check if the fixing (bolts) has been removed.
Check if the fixing (bolts) has been removed.
If cabinet is installed on the solid and level
If cabinet is installed on a solid and level floor.
floor.
Check if there are any barrettes or metal
Check if there are any metal objects inside.
articles inside.
Check if the legs in the washing machine are
Check if the legs in the washing machine
adjusted level.
are adjusted level.
Solution
Restart after the door is closed.
Open the tap or wait till the
water supply becomes normal.
Check inlet valve filter.
Straighten the water pipe
Check the other taps in the
room.
Wash and straighten outlet hose.
Wash drain pump filter
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