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TROUBLESHOOTING
If the following solutions are unsuccessful, contact help.Kogan.com for support.
Problem
The cycle will not
start.
opened.
Water leakage.
Detergent residue in
the drawer.
An indicator or the
display does not
illuminate.
Abnormal noise.
Possible Cause
The door is not closed
properly.
The safety protection
mechanism is activated.
The connection between
the water supply hose or
drain hose is not tight.
Detergent is dampened or
agglomerated.
The power plug is not
connected properly.
Transit bolts have not been
removed.
The washing machine is
installed on an uneven
surface.
Solution
• Check if clothes are
trapped in the door seal.
• Closet the door and
restart the cycle.
Disconnect the power
restart the washing
machine.
Check the water supply
hose and drain hose
connections and secure
them.
Wipe and clean the
detergent drawer.
Ensure the power plug is
connected correctly.
The power cord is
damaged. Contact
help.Kogan.com for
support.
Remove the transit bolts.
Install the washing machine
on a solid and level surface.
35
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