Troubleshooting - Kogan 9 Series User Manual

TROUBLESHOOTING

Issue
Door can't be opened
Peculiar smell
No water
Water filling halfway
through a program
Drainage when the
machine is washing
Remaining program time
unexpectedly increases
Abnormal sound during
drying
Will not power on after
power failure
Emergency door opening
•
Water temperature/water level is too high, or power
has been cut.
•
Child lock function has been enabled
• Clothes are jammed between door and gasket.
•
The rubber components of the machine may emit an
odour for the first few washes. This is normal.
•
Turn the tap on.
•
Ensure the water pipe has not frozen.
•
Ensure the filter is not obstructed.
•
Ensure the household water supply is uninterrupted.
• If the water level drops, the system will automatically
fill with the appropriate amount of water.
•
Too much or bubbly detergent has been used.
•
The machine will automatically fill with water to keep
balance if the clothes are poorly distributed.
•
The remaining time is calculated based on 15L/min
inflow. The time will differ based on the water pressure
supplied to the appliance.
• The washing machine will have an extended drying
period if clothes are poorly distributed.
• Ensure power is correctly connected to the appliance.
•
Ensure the transit bolts have been removed.
•
Ensure no hairpin, coins or other foreign objects have
fallen into the drum.
• If power has been restored and the machine will not
operate, turn off the power then reset the program.
•
In the event of a power failure with clothes still in the
machine; unplug the power cord, wait for the inner
drum to stop spinning, then pull down the emergency
rope on the bottom right corner of the cabinet. When a
slight clicking noise is heard the door can be unlocked.
Confirm the water level is below the bucket and the
water temperature is below 50˚C before proceeding.
Probable Cause