Answering Calls; Adjusting Volume; Ending Calls; Transferring Calls - Polycom VVX500 Quick Start Manual

Answering calls

To answer with the speakerphone,
or tap Answer to answer with the speakerphone.
Press
Press to answer with a headset.
To answer with a handset, pick up the handset.
Press Answer to also answer a new call while on an active call. The
current call will be held.
Call Grabber
To seamlessly switch an active call from the Mobile or PC Phone client
to your Polycom phone, tap Call Grab or dial *60.

Ending calls

To end an active call, press
the phone.
To end a held call, navigate to the Calls view and highlight the held call.
Press Resume and press End call.

Transferring calls

While on an active call, tap Transfer and dial the transferring number
and then press the call button.
For a Consultative transfer after tapping transfer call, tap More and
then tap Consult. Dial the other number, tap send. After consulting with
the other party, tap Transfer to release call.
NOTE: Blind transfer is set as the default option. To change default go to
Home view and select Settings (Basic > Preferences > Default Transfer
Type).

Placing conference calls

While on an active call tap Confrnce.
Dial number of the second person and tap Send.
Once call is connected and ready to join, tap Confrnc again. The
conference is now active.
During an active conference you can:
• Put on Hold
• End Call removes you from conference
• Confrnc allows you to join another caller
• Line accesses Lines View

Listening to Voicemail

An envelope icon adjacent to a Line key indicates that you have
a Voicemail. Select Messages from the Home view or press
select Message Center. Press Connect and follow prompts.

Muting the microphone

Press to be put on mute so other parties can't hear you.
Press to disable mute. This applies to calls using the handset,
headset and speakerphone.

Using Do Not Disturb

To enable or disable ringing, press DND. When the Do Not Disturb
feature is enabled, the DND icon
beside the appropriate line key.
, or press , press End Call or hang up
displays in the status bar and

Adjusting volume

To change call volume, press
To change the ringer volume, press
ringing.
Updating ringtones
To change the incoming call ringtone, select Settings from the Home
view and press Basic > Ring Type. Select the ringtone you want.
To set a ringtone for a contact, go to your contact directory and select
the contact. Press Edit, update the contact's ring type and press Save.
Accessing directory
Recent calls – view recent call activity
• Press to display only certain call types (All, Missed, Received,
Placed).
• Press to sort and order calls by Time/ Name and Ascending/
Descending.
Buddy status
• Enable Watch Buddy to display contacts presence status
Add a contact
Go to Directory, press 1 or tap Contact Directory and Press
Input contact information including name, contact number, etc.
To assign a contact as a favourite, input an index number. Enable
Watch Buddy to see presence of a contact
• Watch Buddy shows the status of a line
Select Save.
•
NOTE: Input 10 digit contact number to see the status of UC
lines within your organization. Input 4 digit contact number
to call internal users across sites to avoid long distance
charges, presence status will not be available
My status
Status of phone lines will update automatically according to when
and
you are on or off the phone. You can also update your status to Busy,
Away and Be right back.
Access My Status from the Lines view, press More and then My Status.
during a call.
when the phone is idle or
.