Faq - Advantech EKI-1334 User Manual

A.1

FAQ

1. EKI-1334 is powered on, but can`t access Internet through it?
Please check?

Whether the EKI-1334 is inserted with a SIM card.

Whether the SIM card is enabled with data service, whether the service of the
SIM card is suspended because of an overdue charge.

Whether the dialup parameters, e.g. APN, dialup number, username and pass-
word are correctly configured.

Whether the IP Address of your computer is the same subnet with EKI-1334 and
the gateway address is EKI-1334 LAN address.
2. EKI-1334 is powered on, have a ping to detect EKI-1334 from your PC and find
packet loss?
Please check if the network crossover cable is in good condition.
3. Forget the setting after revising IP address and can`t configure EKI-1334 r?
Method 1: connect EKI-1334 with serial cable, configure it through console port.
Method 2: within 5 seconds after EKI-1334 is powered on, press and hold the
Restore button until the ERROR LED flashes, then release the button and the
ERROR LED should goes off, press and hold the button again until the ERROR LED
blinks 6 times, the EKI-1334 is now restored to factory default settings. You may con-
figure it now.
4. After EKI-1334 is powered on, it frequently auto restarts. Why does this hap-
pen?
Please check:

Whether the module works normally.

Whether the EKI-1334 is inserted with a SIM card.

Whether the SIM card is enabled with data service, whether the service of the
SIM card is suspended because of an overdue charge.

Whether the dialup parameters, e.g. APN, dialup number, username and pass-
word are correctly configured.

Whether the signal is normal.

Whether the power supply voltage is normal.
5. Why does upgrading the firmware of my EKI-1334 always fail?
Please check:

When upgrading locally, check if the local PC and EKI-1334 are in the same net-
work segment.

When upgrading remotely, please first make sure the EKI-1334 can access
Internet.
6. After EKI-1334 establishes VPN with the VPN server, your PC under EKI-1334
can connect to the server, but the center can`t connect to your PC under EKI-
1334?
Please make sure the firewall of your computer is disabled.
7. After EKI-1334 establishes VPN with the VPN server, Your PC can`t connect to
the server?
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