OKIDATA Microline 395 Service Handbook page 103

%3.6 Shipping Instructions - Return For Service
3.6 SHIPPING INSTRUCTIONS
3.6.01 Return for Service
CAUTION:
When shipping the printer, use the original packaging to prevent damage.
Be sure to secure the printhead so it will not move during shipment.
9. Locate the original packaging or order replacement packaging from Okidata. (Refer to Appendix B)
10. Make sure the printhead is secured so it will not move during shipment.
11. Remove the platen knob. Be sure to place it in the shipping container.
12. Pack the unit, using the materials from Step 1.
ML395 ( 96-02-03 )