Cannot Receive Faxes; Received Fax Quality Is Poor - Epson WF-C20590 Series User Manual

User's Guide

Cannot Receive Faxes

❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
❏ Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏ 200 received documents have been saved in the inbox and the confidential box in total.
❏ The printer's memory is full (100%).
❏ When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check
with the sender that the subaddress and password match.
❏ Check if the sender's fax number has been registered to the Blocked Number List. Faxes sent from numbers
that have been added to this list are blocked when Blocked Number List in Rejection Fax is enabled.
❏ Check if the sender's fax number is registered in the contact list. Faxes sent from numbers that have not been
registered to this list are blocked when Unregistered Contacts in Rejection Fax is enabled.
❏ Ask the sender if header information is setup on their fax machine. Faxes that do not include header
information are blocked when Fax Header Blank in Rejection Fax is enabled.
Related Information
"Basic Settings" on page 104
&
"Cannot Send or Receive Faxes" on page 216
&
"Memory Full Error Occurs" on page 217
&
"Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive)" on page 72
&
Cannot Save Received Faxes to a Memory Device
Check if the memory device is connected to the printer, and then check the Receive Settings.
Related Information
"Saving Received Faxes in an External Memory Device (Unconditional Save/Forward)" on page 76
&
"Saving Received Faxes in an External Memory Device (Conditional Save/Forward)" on page 81
&

Received Fax Quality Is Poor

❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send using a higher quality mode.
❏ Reprint the received fax. Select Log from Job/Status to reprint the fax.
Related Information
"Basic Settings" on page 104
&
"Checking the Fax Job History, or Reprinting Received Documents" on page 99
&
Solving Problems
220