Epson WF-C20590 Series User Manual page 207

User's Guide
Error Messages
Printer error. Turn the power off and on again.
For details, see your documentation.
Printer error. For details, see your
documentation.
Cannot print because XX is out of order. You can
print from another cassette.
HDD error. Turn the printer off and back on
again. If the error continues, contact xxxxxxxx .
xxxxxxx are nearing the end of their service life.
xxxxxxx are nearing the end of their service life.
xxxxxxx is at the end of its service life. Replace it.
You need to replace the following ink
cartridge(s). Confirm the procedure, and then
replace them.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Solving Problems
Solutions
Remove any paper in the printer and disconnect any optional items. If
the error message is still displayed after turning the power off and on
again, note the error code then contact Epson support.
The printer may be damaged. Contact Epson support or an authorized
Epson service provider to request repairs. However, non-printing
features such as scanning may be available.
Turn the power off and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson support or an
authorized Epson service provider to request repairs.
The HDD is damaged. Contact Epson support or an authorized Epson
service provider to replace the HDD device.
If the HDD is damaged, you will not be able to receive faxes. Also, you
may not be able to print or copy the following items.
❏ Documents that contain images.
❏ Copying more than 50 pages of Text & Image A4 documents may fail.
When it is time to replace a consumable item, the printer cannot be
used. Contact Epson or an authorized Epson service provider to request
replacement.
Contact Epson support or an authorized Epson service provider.
Contact Epson support or an authorized Epson service provider.
To ensure you receive premium print quality and to help protect your
print head, it is designed to stop operation before the ink is completely
out. Replace to new ink cartridge.
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This ensures the communication.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
There are incoming faxes that are not printed and saved.
❏ Cannot Print
The printer cannot operate due to some error. Check the details and
solutions of the error.
❏ Cannot save in the computer or the memory device
Turn on the computer or connect a memory device to the printer.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
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