Park Call Using Manual Directed Call Park; Call Pickup - Cisco 8941 User Manual

Park Call Using Manual Directed Call Park

Park Call Using Manual Directed Call Park
Procedure
Step 1
During a call, press Transfer
Step 2 Enter the Directed Call number where you will park the call.
Step 3
Press Transfer again to finish parking the call, then hang up.
Step 4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Example:
If the park retrieval prefix is "99" and the Directed Call number is "1234," enter 991234.
Step 5 If you do not retrieve the call within a certain amount of time (set by your system administrator) you will
receive an alert tone, at which time you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.

Call PickUp

Call PickUp allows you to answer a call ringing on a coworker's phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• PickUp—Allows you to answer a call ringing on another phone within your call pickup group.
• Group PickUp—Allows you to answer a call on a phone that is outside your call pickup group by:
• Other PickUp—Allows you to answer a call ringing on another phone within in your call pickup group
Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
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If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
or in an associated call pickup group.
.
Calling Features