Park And Retrieve A Call Using Manual Directed Call Park; Call Pickup - Cisco 6921 User Manual

Park and Retrieve a Call Using Manual Directed Call Park

Park and Retrieve a Call Using Manual Directed Call Park
Procedure
Step 1
During a call, press the Transfer button
Step 2 Enter the Directed Call number where you will park the call.
Step 3 Press Transfer to finish parking the call, then hang up.
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
Step 4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows:
• Dial the retrieval park-slot extension.
• Dial the Directed Call number.
Example:
If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your
phone.
There are two ways you can pick up a call:
1 Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
2 Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
3 Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup
group or in an associated call pickup group.
Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending
Note
on your call-handling needs and work environment.
Your system administrator may also change the function of the Pickup key to operate as Directed Pickup
of a specific extension instead of local group pickup. In this configuration, the calls from you local group
can be picked up by pressing the GPickUp key followed by the Star key.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
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• Using a group pickup number (provided by your system administrator)
• Dialing the ringing phone's number.
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Operating Your Phone
OL-25524-01