Pc User Experience Test Case Considerations; Mobile User Experience Test Case Considerations - Crestron AM-200 Deployment Manual

PC User Experience Test Case Considerations

PC users typically comprise 85-90% of the total types of users, with mobile users taking
up the remainder. The user experience will vary in environments with mixed Windows and
macOS PCs. Instructions for application use vary as discussed in "PC Sender
Applications" on page 25. To provide an optimal AirMedia user experience:
Install the AirMedia deployable sender application silently with the appropriate
•
options for operation. Application management from a central organization can
also provide a uniform user experience over having individual users install the
application.
Provide basic guidance to users through the front-of-room experience.
•
Instructive, on-screen backgrounds or instruction placards can also be provided
to advise users on proper use.
Provide optimal methods for room discovery, such as centralized room lists and
•
allowing mDNS and Bonjour (including third-party solutions).
Design user interfaces (i.e., panels or buttons) for clarity to enable ease of use
•
when first connecting to AirMedia.
Testing all of the intended connection methods prior to commissioning a system will help
ensure a smooth user experience.

Mobile User Experience Test Case Considerations

Mobile users comprise a smaller, but important portion of AirMedia users in many
environments. Up to 15% of mobile users, typically using either Android or iOS devices
will use AirMedia from their mobile devices. While the same considerations for PC users
can apply to mobile users, special considerations for mobile users include the following:
Installation of the AirMedia app typically requires users access the respective app
•
store for the device and cannot be automated, so guidance will need to be given.
The AirMedia app allows users full-screen capture for AM-101 and AirMedia 2.0
•
devices.
The AirMedia for AM-100 app is primarily for AM-100 (or AM-101) users or those
•
who require multiview and moderator mode functions. The AirMedia for AM-100
app will launch automatically from the AirMedia app (if installed) when an
attempt is made to connect to the AM-100. If the correct app is not installed, the
user will be directed to the corresponding app store to download the correct
application.
While the iOS and Android AirMedia applications have similar user interfaces, the
•
iOS experience requires use of iOS' built-in mirroring function. Instructions for use
are given to the user upon tapping the Present with AirMedia button.
Deployment Guide – DOC. 7693K AirMedia Presentation Gateway • 39