HP 3585A Service Manual page 8

The cathode-ray tube (CRT) supplied in your Hewlett-Packard Instrument and replacement
CRT's purchased from -hp- are warranted by the Hewlett-Packard Company against elec­
trical failure for a period of one year from the date of shipment from Colorado Springs.
Broken tubes and tubes with phosphor or mesh burns are not included under this warranty.
No other warranty is expressed or implied.
If the CRT is broken when received, a claim should be made with the responsible carrier. All
warranty claims with Hewlett-Packard should be processed through your nearest Hewlett­
Packard Sales/Service Office (listed at rear of instrument manual).
Return defective CRT in the replacement CRT packaging material. If packaging material is
not available, contact CRT Customer Service in Colorado Springs. The Colorado Springs
Division must evaluate all CRT claims for customer warranty, Material Failure Report
(MFR) credit, and Heart System credit. A CRT Failure Report form (see reverse side of this
page) must be completely filled out and sent with the defective CRT to the following address:
1900 Garden of the Gods Road
HEWLETT-PACKARD COMPANY
Colorado Springs, Colorado 80907
Defective CRT's not covered by warranty may be returned to Colorado Springs for disposi­
tion. These CRT's, in some instances, will be inspected and evaluated for reliability informa­
tion by our engineering staff to facilitate product improvements. The Colorado Springs Divi­
sion is equipped to safely dispose of CRT's without the risks involved in disposal by
warranty claim is involved, write "Returned for Disposal Only" in item No. 5 on the form.
customers or field offices. If the CRT is returned to Colorado Springs for disposal and no
Do not use this form to accomplish CRT repairs. In order to have a CRT repaired, it must be
accompanied by a customer service order (repair order) and the shipping container must be
marked" Repair" on the exterior.
1179
HEWLETT
CATHODE-RAY TUBE WARRANTY
AND INSTRUCTIONS
INSTRUCTION TO CUSTOMERS
INSTRUCTIONS TO SALES/SERVICE OFFICE
Attention: CRT Customer Service
Scans by ART EK MEDIA =>
P.O. Box 2197
Parcel Post Address:
Colorado Springs, Colorado 80901