Verify The Ip Configuration Of Your Pc; Browser Login Does Not Launch Java; Reconfigure The Pc Operating System Java Plug-In Control Panel - Cisco ONS 15454 Troubleshooting Manual

1.7.6 Browser Login Does Not Launch Java

Verify the IP Configuration of Your PC

Open a DOS command window by selecting Start > Run from the Start menu.
Step 1
In the Open field, type command and then click OK. The DOS command window appears.
Step 2
At the prompt in the DOS window, type one of the following commands:
Step 3
•
The Windows IP configuration information appears, including the IP address, subnet mask, and the
default gateway.
Note
Step 4 At the prompt in the DOS window, type ping followed by the IP address shown in the Windows IP
configuration information previously displayed.
Step 5 Press the Enter key to execute the command.
If the DOS window returns multiple (usually four) replies, the IP configuration is working properly.
If you do not receive a reply, your IP configuration might not be properly set. Contact your Network
Administrator for instructions to correct the IP configuration of your PC.
1.7.6 Browser Login Does Not Launch Java
Symptom
initial login.
Table 1-5
Table 1-5
Possible Problem
The PC operating
system and browser are
not properly configured.

Reconfigure the PC Operating System Java Plug-in Control Panel

From the Windows start menu, click Settings > Control Panel.
Step 1
If Java Plug-in does not appear, the JRE might not be installed on your PC.
Step 2
a.
b.
c.
Cisco ONS 15454 Troubleshooting Guide, R4.6
1-68
For Windows 98, NT, and 2000, type ipconfig and press the Enter key.
The winipcfg command only returns the information above if you are on a network.
The message "Loading Java Applet" does not appear and the JRE does not launch during the
describes the possible problem and the solution.
Browser Login Does Not Launch Java
Solution
Reconfigure the PC operating system java plug-in control panel and the
browser settings.
Complete the
Panel" procedure on page 1-68
procedure on page
Run the Cisco ONS 15454 software CD.
Open the CD-drive:\Windows\JRE folder.
Double-click the j2re-1_4_2-win icon to run the JRE installation wizard.
"Reconfigure the PC Operating System Java Plug-in Control
and the "Reconfigure the Browser"
1-69.
Chapter 1 General Troubleshooting
November 2004