Field Descriptions - Splicecom PCS 582G Installation & Reference Manual

Installation and Reference Manual – What's New

Field Descriptions

The following lists the new fields available in Manager unless mentioned above.
Users – General page
Alias Telephone Number
64 Digits. A number when dialled that will be routed to this User. For example, a DDI number that
historically was used to ring a colleague on another site. If Users still dial this number it will be routed
directly to this User.
Source Alias Telephone Number
64 Digits. The Extension number to be matched in the relevant DDI Plan, the matching DDI number will
be this User's outgoing CLI. This will also be the extension number given out when this User makes an
internal call. Please note that this will affect voicemail access for this User. Also used by Vision Call
Centre to enable Outgoing Completion Codes, please refer to the Vision Call Centre Configuration
Manual for further details.
Secure Mode
For future use
Users – Telephony page
Follow Me To
The telephone number to redirect ALL calls to when Follow Me is set. This can be an external number or
internal extension number. To forward calls to a Department precede the extension number with a colon
eg :8000. To forward calls to multiple numbers separate each number with a semi-colon(;), eg
2018;07839283834.
Departments – General Page
Alias Telephone Number
64 Digits. A number when dialled that will be routed to this Department. For example, a DDI number
that historically was used to ring a department on another site. If Users still dial this number it will be
routed directly to this Department.
Enable Callback Script
Enable/Disable. If enabled the callback script can be used with this Department. (ESPSession licences
required.)
Departments - Telephony Page
Wrap Up Time
Default = 1 second. The amount of time (in seconds) given at the end of each Department call. The User
will be unable to receive any further calls within this time. This will allow time for any administrative tasks
at the end of a Department call. The number entered must be 1 or greater.
What's New
Installation and Reference Manual v3.2/0912/8 17