Time Plans - Splicecom PCS 582G Installation & Reference Manual

Installation and Reference Manual – What's New
Please note that if the Agents will be hot desking the Partner Login Code must be the same on all
handsets, and therefore, the Remote Working Code must be the same for each User.
Each User that is to use the Supervisor Console application will require the following configuration:
 A Voicemail Access Code (which can be configured within the Voicemail page of the User's
configuration form)
 A Remote Working Code (which can be configured within the Telephony tab of the User's
configuration form) that matches their handset's Partner Login Code (please refer to the
Configuring an Analogue Extension Port section or the Configuring an IP Phone section for
further details)
The relevant User can now be configured to use the Supervisor Console application as described Vision
Call Centre Configuration manual.
Please note that some Agent and Supervisor Console features may work initially without the above
configuration, however the system will be regularly checking for this information and Agent and
Supervisor functionality will no longer operate if this is not found within the User's configuration form.
Please refer to the Vision Installation and Configuration manual and Vision Call Centre Configuration
manual for further information on working with Vision.

Time Plans

Running a PHP script with a Time Plan
A PHP script can be run either when the Time Plan is In Hours (active) or Out of Hours (inactive). The
path to this script is entered in either the Script for Active or Script for Inactive fields, as per this example:
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What's New