Splicecom PCS 571 User Manual
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Splicecom PCS 571 User Manual

Splicecom telephone system user manual
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PCS 571/572G
User Manual
September 2013

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  • Page 1 PCS 571/572G User Manual September 2013...
  • Page 2 PCS 571/572G User Manual Document No. 025 Version No. V3.2/0913/1 © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...

  • Page 3: Table Of Contents

    PCS 571/572 User Manual Contents Introduction ..............................1 About this manual ............................... 1 How your PCS 571/572 will operate ........................1 Feature Highlights ............................... 4 The PCS range ..............................6 Basic Call Handling ............................7 Make a call ................................7 Answer a call ...............................
  • Page 4 PCS 571/572 Administration ......................... 55 Hot Desking/Log In ............................55 Remote PSTN ..............................56 Operator Console Mode........................... 58 Phone Information ............................58 Partnering your PCS 571/572 with your PC or laptop ..................59 Index ................................61 Contents PCS 571/572 User Manual v3.2/0913/1...

  • Page 5: Introduction

    Introduction About this manual This manual contains all that you need to know to operate your PCS 571/572 connected to a SpliceCom maximiser system using version 3.2 software. This manual assumes that the PCS 571/572 telephone has been connected and configured by your System Administrator, and is ready for use. If this is not the case please refer to your System Administrator for further assistance.
  • Page 6 16. If you connect a headset to the headset port on the PCS 571/572 your hands free conversation will be via the headset and not through the phone’s speaker. You can configure your phone so that the ringing tone will only be heard via your headset, please refer to the Headset Ringing section from page 39 for further details.
  • Page 7 10 for further details. The Volume Down button will enable you to reduce the headset or hands free or ringing volume on your PCS 571/572. Please refer to the Changing the volume section from page 16 for further details.

  • Page 8: Feature Highlights

    Feature Highlights Access to the System Database Your PCS 571/572 gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers (internal and external) to help you to quickly and easily make and transfer calls.
  • Page 9 Hot Desking If you share your PCS 571/572 with other colleagues you can log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls.

  • Page 10: The Pcs Range

    Navigate is a Phone Partner application, delivering powerful personal call management features via Windows 7 & Windows 8 PCs for users of SpliceCom’s broad range of PCS IP Phones, or existing 3rd party analogue telephones. Providing point and click access to both commonly used and advanced maximiser telephony &...

  • Page 11: Basic Call Handling

    Use context sensitive key beside the Backspace icon to make any changes, if necessary. Press the context sensitive key beside the Enter icon Press the context sensitive key beside the Cancel icon to return to your home page Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 12: Answer A Call

    To view any notes press the context sensitive key beside the Notes icon Please note: If the originator of the note has added the note to the call only, this text will disappear once the  call has ended. Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 13: End A Call

    (Please refer to the Voicemail section from page 44 for further information.) Press the context sensitive key beside the Dial icon to dial your colleague’s extension, or lift your handset, or press the Speaker button. The call will be automatically made. Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 14: Mute A Call

    You may wish to Pause a call when you need to look up information for the caller, for example. The caller will be placed on hold and played the hold music (if configured). However, dial tone is not given, which is Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 15: Place A Call On Hold

    Recall button, or wait for the other end to hang up. Please note that you will only lose the caller if you or the caller hang up. Use the Recall button to return to the caller. Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 16: Parking A Call

    The Park facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension on the system. The PCS 571/572 provides four Park icons to access Park slots 1, 2, 3 and 4, by default.

  • Page 17: Pick Up A Parked Call

    Calls can be picked up via a short code. This is useful if you wish to pick up a call parked in a slot not  displayed on your PCS 571/572. Colleagues who are using an analogue handset may also need to use a short code to pick up a call. Please refer to your System Administrator for the relevant short code.

  • Page 18: Conference Call

    Replace your handset or press the Speaker button to end the conference. All calls will be cleared. Please note that pressing the Speaker button will only end the conference if the PCS 571/572 is used in hands free mode otherwise this button will switch from handset to hands free mode.

  • Page 19: Call Waiting

    To clear the call that you are currently connected to and return to the original call press the Recall button, or wait for the other end to hang up. Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 20: Switch To Hands Free

    If you press the Speaker button while using hands free you will end the call.  If your PCS 571/572 is configured so that your calls can only be handled hands free, when using a headset in most cases, this feature is not available.
  • Page 21 Handset volume If you have answered the call using the handset: Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately. Basic Call Handling PCS 571/572 User Manual v3.2/0913/1...

  • Page 22: Calls History

    Press the Messages button to return to your home page. Identifying the type of call Signifies an answered incoming call Signifies an unanswered (or missed) incoming call Signifies an answered outgoing call Signifies an unanswered outgoing call Calls History PCS 571/572 User Manual v3.2/0913/1...

  • Page 23: Details Of A Call

    Calls History. The Missed Call banner will appear within the default home page and the SpliceCom LED on the phone will flash. Press the Messages button to view this call. When you return to the home page the Missed Call banner will no longer be displayed.

  • Page 24: Ring Back A Caller

    Alternatively, Select the context sensitive key beside the number you wish to dial, eg Home, Mobile, etc Alternatively, Press the context sensitive key beside the Back icon to return to the call details. Calls History PCS 571/572 User Manual v3.2/0913/1...

  • Page 25: Delete A Call

    You will be asked if you are sure that you wish to delete this call Select the context sensitive key beside the Yes icon. (If you select No you will be returned to the call details.) The call will be removed from the Calls History. Calls History PCS 571/572 User Manual v3.2/0913/1...

  • Page 26: Contacts Directory

    The directory on your PCS 571/572 uses this database to enable to you quickly and easily call a colleague, an external customer or supplier, for example, and an internal department.
  • Page 27 Press the context sensitive key beside the Backspace icon to edit the entry. Once you have found the entry you require: Press the context sensitive key beside the contact you wish to view. Contacts Directory PCS 571/572 User Manual v3.2/0913/1...

  • Page 28: Make A Call Via The Directory

    An internal User displayed with a blue icon indicates that your colleague has Do Not Disturb set. Make a call via the Directory Press the Contacts button to access the directory Use the Search facility to find the contact required Contacts Directory PCS 571/572 User Manual v3.2/0913/1...

  • Page 29: Transfer A Call Via The Directory

    The list of numbers stored for this contact will be displayed. Press the context sensitive key beside the number you wish to dial. Your original call will be put on hold and the new call will be made. Contacts Directory PCS 571/572 User Manual v3.2/0913/1...

  • Page 30: Alternative Method To View The Directory

    The first letter on this key will be entered in the search box. Continue to press the key until the letter required has been entered. The directory entries commencing with this letter will be displayed. Contacts Directory PCS 571/572 User Manual v3.2/0913/1...
  • Page 31 PCS 571/572 User Manual Further letters can be entered to reduce the search. Contacts Directory PCS 571/572 User Manual v3.2/0913/1...

  • Page 32: Departments

    Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally. The following describes the usage of your PCS 571/572 when Departments are used on your maximiser system.

  • Page 33: Make A Call To A Department

    Press the context sensitive key beside the Tel number. A call to the Department will be made automatically. Transfer a call to a Department Place the call on hold by press the Recall button Press the Contacts button to access the directory Departments PCS 571/572 User Manual v3.2/0913/1...

  • Page 34: Calls History

    This facility will also give you access to voicemail messages for the Department, please refer to the Voicemail section from page 28 for further information. For further information on using Calls History please refer to page 18. Departments PCS 571/572 User Manual v3.2/0913/1...

  • Page 35: User Settings

    (+)  Press the context sensitive key beside the Number icon Use the key pad to enter the number to be dialled (internal or external number) User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 36: Favourites Page

    Press the Favourites button. (The Favourites page can be accessed while the PCS 571/572 is idle or during a call.) The Favourites page will be displayed giving the 4 park icons and your speed dials.

  • Page 37: Make A Call Using A Speed Dial

    Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button. You will no longer have control of the call. User Settings PCS 571/572 User Manual v3.2/0913/1...
  • Page 38 Please refer to page 12 for further information on parking a call.  If you do not wish your colleagues to pick up calls ringing on your phone via their speed dials, please contact your System Administrator who can configure this for you. User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 39: Favourite Groups

    System Administrator for further information. Once this has been set up for you, to use a Speed Dial you would first select the group and then the speed dial required. Press the Favourites button Press the context sensitive key beside the Favourite Group required. User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 40: Telephone Numbers

    Press the context sensitive key beside the Save icon to store the number Press the context sensitive key beside the Cancel icon at any time if you do not wish to save the number entered. User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 41: Defaults

    Defaults Home Page By default your home page will display the SpliceCom logo or your company logo (if configured), however, you may prefer to display the Favourites page, the Contacts Directory, Calls History or the dial screen whenever your phone is idle. This would be useful if, for example, you regularly need to find a telephone number quickly and prefer not to press the Contacts button each time, or you wish to constantly monitor voicemail messages without having to press the Messages button.

  • Page 42: Keypad Mode

    Call button. On a PCS 571/572 you can decide which method you prefer, you can either go off hook and start to dial or you can use the Dial Ahead facility as described from page 9.

  • Page 43: Call Divert/Follow Me

    Press the context sensitive key beside the Back icon to return to the Settings menu. Headset Ringing By default, the ringing tone of the PCS 571/572 will be heard through the phone’s speaker. However, if you are using a headset you may wish to hear the ringing though the headset instead, and thereby not disturb your colleagues around you.
  • Page 44 If your calls are forwarded to an internal extension and that extension is not answered or busy the  caller will be passed to your voicemail (if enabled) or logged as a missed call on your PCS 571/572. Turn off Follow Me...

  • Page 45: Out Of Office Message

    Turn off the Out of Office message From the Settings menu select the context sensitive key beside the Status icon Press the context sensitive key beside the In the Office icon User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 46: Group Log In

    Group. Log in to a Group From the Settings menu select the context sensitive key beside the Groups icon The list of Groups that you belong to will be displayed. User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 47: Do Not Disturb

    Turn off Do Not Disturb From the Settings menu select the context sensitive key beside the DND icon The tick will disappear from the DND icon to indicate that this feature has been disabled. User Settings PCS 571/572 User Manual v3.2/0913/1...

  • Page 48: Voicemail

    Your System Administrator will be able to tell you if this default setting has been changed. If a caller has left a message the “New Message” banner will appear within the default home page and the SpliceCom LED on your handset will flash until you have listened to the message.

  • Page 49: Message Handling

    Choose - to ring back the caller. This option will display the list of numbers stored for this caller, if recognised by the system. Choose the number to dial by selecting the relevant context sensitive key. Delete a message Press the Messages button. Your Calls History will be displayed. Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 50: Ring Back A Caller

    Press the Messages button. Your Calls History will be displayed. Use the Page Down and Page Up buttons to display the entry required. Press the context sensitive key beside the message required and the selected message will become green. Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 51: Finding Your Messages

    Press the Messages button Press the context sensitive key beside the Messages icon The tick will disappear to indicate that the Messages filter has been disabled. All your incoming and outgoing calls will be displayed. Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 52: Record A Greeting

    You may wish to give your callers the option to be transferred to a colleague rather than leave a message; this might be your assistant or another member of your team. The Assistant telephone number feature can be configured as follows: Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 53: Send A Message To Email

    PC with a sound card and speakers will be required to listen to the message. (This facility must be previously set up on your telephone system – please refer to your System Administrator for further information.) Press the Messages button. Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 54: Listen To A Message While On A Call

    Leave a message for a colleague using Dial Ahead You can connect directly to a colleague’s voicemail as follows: Dial your colleague’s extension number on the keypad Press the context sensitive key beside the Leave Message icon Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 55: Transfer A Call To A Colleague's Voicemail

    (For further information on using the Contact directory please refer to page 22.) Place the call on hold by pressing the Recall button Press the Contacts button Use the Search facility to find the colleague required Press the context sensitive key beside the colleague’s name Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 56: Record A Call

    If voicemail has been enabled, a call to a Department will automatically pass to voicemail after the time specified by the Department’s configuration on the system. Please refer to your System Administrator for further details. Voicemail PCS 571/572 User Manual v3.2/0913/1...
  • Page 57 The entry will become green and the message will be played. Please note that if you are able to access Department voicemail messages via your PCS 571/572 the answered and missed calls for the Department will also be displayed in your Calls History. Please refer to page 18 for further information on the Calls History.
  • Page 58 Press the context sensitive key beside the Voicemail icon. You will no longer have control of the call. Please note: that this facility will only be available if voicemail has been enabled for relevant Department. For further information on transferring a call please refer to page 11. Voicemail PCS 571/572 User Manual v3.2/0913/1...

  • Page 59: Pcs 571/572 Administration

    The Login screen can also be accessed directly from the home page by selecting the context sensitive key at the top. Please note: if the SpliceCom logo is not your home page the logged in user’s details can be viewed via the Phone Information, please refer to page 56 for further details.

  • Page 60: Remote Pstn

    Select the context sensitive key beside the Settings icon Press the context sensitive key beside the Logout icon Wait for the PCS 571/572 to communicate with the telephone system When the log out is complete the handset will return to the assigned User or the Login screen will be displayed.
  • Page 61 Press the context sensitive key beside the Back icon and the Extn. Anywhere options will display (None). Press the context sensitive key beside the Back icon again and the Divert option will no longer display the Remote PSTN settings. PCS 571/572 Administration PCS 571/572 User Manual v3.2/0913/1...

  • Page 62: Operator Console Mode

    This User is leaving a message for a colleague Please note that if you are using a PCS 60 in partnership with your PCS 571/572 and the operator console information is only appearing on your PCS 60 your User account will have been configured to function in this manner.

  • Page 63: Partnering Your Pcs 571/572 With Your Pc Or Laptop

    PCS 571/572, eg 3.2(891) Partnering your PCS 571/572 with your PC or laptop Even greater personal productivity can be realised when you partner your PCS 571/572 phone with SpliceCom’s PCS 60 or Navigate application. These desktop productivity applications deliver all of the functionality associated with the top of the range PCS 580 and are available for Windows, Mac OS X and Linux PCs and laptops.
  • Page 64 For further details on installing the PCS 60 please refer to your System Administration. For details on how to use it in conjunction with your PCS 571/572 please see SpliceCom’s PCS 60 User Manual. Some of the extra features you can gain access to when using Navigate in conjunction with your PCS 571/572 include;...

  • Page 65: Index

    37 calls history, 30 one-touch search, 22 groups, 28 operator console mode, 58 make a call to a department, 29 out of office message, 41 receiving a department call, 28 overlap dial, 37 Index PCS 571/572 User Manual v3.2/0913/1...
  • Page 66 PCS 571/572 User Manual park a call, 13 to a department, 29 pick up a parked call, 13 to voicemail, 51 partner your PCS 571/572, 59 using a speed dial, 33 pause a call, 10 using the contacts directory, 25 PCS 60, 59...
  • Page 67 PCS 571/572 User Manual This page is blank. PCS 571/572 User Manual v3.2/0913/1...
  • Page 68 Splice Britain’s leading developer of telephone systems The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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