Moneris iPP320 PIN Pad Quick Install Manual
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Moneris iPP320 PIN Pad Quick Install Manual

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Moneris®
iPP320 PIN Pad
Merchant Resource Center
Quick Install Guide
(12/17)

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Summary of Contents for Moneris iPP320 PIN Pad

  • Page 1 Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide (12/17)
  • Page 2 Need help? Web: moneris.com/support Email: onlinepayments@moneris.com Toll-free: 1-866-319-7450 Record your Moneris merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Configuring optional settings ........................22 Enabling/disabling tip prompting on the iPP320 PIN Pad ................23 Setting the iPP320 PIN Pad as the default card entry device ................23 Setting a default iPP320 PIN Pad for your login session ...................24 Troubleshooting ............................25 iPP320 PIN Pad error messages ........................25...

  • Page 4: Setting Up Your Pin Pad

    In this section, we go over everything you need to In this section, we go over everything you need to know to set up your iPP320 PIN Pad. know to set up your iPP320 PIN Pad. Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide...

  • Page 5: Before You Get Started

    Before you get started 1. Please confirm that you received the following hardware from Moneris: IPP320 PIN PAD 2. Please confirm that you received one of the following PIN Pad cables from Moneris: PIN PAD USB CABLE PIN PAD SERIAL CABLE...
  • Page 6 Note: If your LAN has firewall restrictions on IP traffic to the Internet, ensure that the firewall is configured so that the TCP port for SSL = 443. This port must be open to allow the iPP320 PIN Pad to communicate with Moneris (https://ipterm.moneris.com).

  • Page 7: Hardware Setup: Ipp320 Pin Pad Using Usb Cable Connection

    When the installation dialog boxes display, continue clicking the Next button as prompted, and then click on the Install button. Once the driver is installed, go to step 2 (Connect the USB cable to the iPP320 PIN Pad and your computer) below.
  • Page 8 Press the green key to continue. g. When the "LANGUAGE/LANGUE" screen displays, go to step 4 (Configure the LANGUAGE/LANGUE iPP320 PIN Pad for a USB cable connection) on page 7. ENGL ENGL FRAN Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide...
  • Page 9 When the "PED SERIAL NUMBER" screen displays, press the green to continue. SERIAL NUMBER Note: The serial number is the iPP320 PIN Pad's terminal ID, which is an 61012345 eight-digit number that starts with "61" (e.g., "61012345"). The terminal ID is also printed on a sticker affixed to the iPP320 PIN Pad.
  • Page 10 On the menu bar, click on Firstname_Lastname > Account Settings. c. When the "Account Settings" page displays, locate the "Pinpad COM Port" area. d. In the Pinpad COM Port field, enter the com port (number) that the iPP320 PIN Pad is using while it is connected to your computer.
  • Page 11 When "Downloading pinpad parameters from the host" displays on the "Chip Initialization" page, go to the next step.  If a Moneris "TerminalApplet" warning dialog box displays on your computer screen, select the option to always trust content from this publisher, and then allow the applet to run. ...

  • Page 12: Hardware Setup: Ipp320 Pin Pad Using Serial Cable Connection

    Hardware setup: iPP320 PIN Pad using serial cable connection Follow these instructions to set up your iPP320 PIN Pad to use a serial connection to your computer. 1. Connect the serial cable to the iPP320 PIN Pad and your computer...
  • Page 13 Press the green key to continue. g. When the "LANGUAGE/LANGUE" screen displays, go to step 3 (Configure the LANGUAGE/LANGUE iPP320 PIN Pad for a serial cable connection) on page 12. ENGL ENGL FRAN Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide...
  • Page 14 SERIAL NUMBER 61012345 Note: The serial number is the iPP320 PIN Pad's terminal ID, which is an eight- digit number that starts with "61" (e.g., "61012345"). The terminal ID is also printed on a sticker affixed to the iPP320 PIN Pad.
  • Page 15 On the menu bar, click on Firstname_Lastname > Account Settings. c. When the "Account Settings" page displays, locate the "Pinpad COM Port" area. d. In the Pinpad COM Port field, enter the com port (number) that the iPP320 PIN Pad is using while it is connected to your computer.
  • Page 16 When "Downloading pinpad parameters from the host" displays on the "Chip Initialization" page, go to the next step:  If a Moneris "TerminalApplet" warning dialog box displays on your computer screen, select the option to always trust content from this publisher, and then allow the applet to run. ...

  • Page 17: Hardware Setup: Ipp320 Pin Pad Using Cloud Pairing

    Hardware setup: iPP320 PIN Pad using cloud pairing Follow these instructions to set up your iPP320 PIN Pad to pair with your Merchant Resource Center store via the cloud. 1. Connect the iPP320 PIN Pad to your Ethernet network LATCH PIN PAD a.
  • Page 18 To enable dynamic IP, go to step 3 (Configure the iPP320 PIN Pad for dynamic IP) on page 17. STATIC DYNAMIC DYNAMIC  To enable static IP, go to step 4 (Configure the iPP320 PIN Pad for static IP) on page 18. Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide...
  • Page 19 When the "PED SERIAL NUMBER" screen displays, note the displayed eight- digit serial number (starts with "61"). SERIAL NUMBER Note: The serial number is the iPP320 PIN Pad's terminal ID (e.g., 61012345 "61012345"). You will be instructed to refer to the terminal ID during the upcoming setup steps.
  • Page 20 When the "ENTER TERMINAL IP ADDRESS" screen displays, key in the IP ENTER TERMINAL IP ADDRESS address (identifies the iPP320 PIN Pad on your Ethernet network), and press the green key. c. When the "ENTER TERMINAL SUBNET MASK" screen displays, key in the...
  • Page 21 Note: The serial number is the iPP320 PIN Pad's terminal ID (e.g., 61012345 "61012345"). If you are pairing the iPP320 PIN Pad, you will be instructed to refer to the terminal ID during the upcoming setup steps. (The terminal ID is also printed on a sticker affixed to the iPP320 PIN Pad.)
  • Page 22 Note: The terminal ID is an eight-digit number starting with "61", which is also printed on a sticker affixed to the iPP320 PIN Pad. Click on the Pair button that corresponds to the terminal ID ("Device ID") of the iPP320 PIN Pad that you want to pair.
  • Page 23 On the "Cloud Pairing" page in the "Pinpads" area, confirm that the newly paired iPP320 PIN Pad's Status column shows it as "Connected" (the Name, Serial, Last Pair Date, and Last Transaction fields will also display data about the iPP320 PIN Pad).

  • Page 24: Configuring Optional Settings

    PIN Pad on page 23.  To set the iPP320 PIN Pad as the default card entry device, go to Setting the iPP320 PIN Pad as the default card entry device on page 23. iPP320 PIN Pad using connection type: cloud ...

  • Page 25: Enabling/Disabling Tip Prompting On The Ipp320 Pin Pad

    Enabling/disabling tip prompting on the iPP320 PIN Pad Follow the steps below to enable/disable tip prompting on any iPP320 PIN Pad that is allocated to your Merchant Resource Center store. Note: When enabled, tip prompts display only during debit/credit Purchase transactions for which the iPP320 PIN Pad is used as the card entry method.

  • Page 26: Setting A Default Ipp320 Pin Pad For Your Login Session

    Note: You must configure this setting each time you start a new login session on the Merchant Resource Center. 1. Log into your Merchant Resource Center store (visit https://www3.moneris.com/mpg, enter your login credentials in the fields, and click on the Submit button).

  • Page 27: Troubleshooting

    2. Press the green key to clear the error message. 3. When the iPP320 PIN Pad displays the "Pairing Token" screen, go to setup step 5 (Pair the iPP320 PIN Pad with your Merchant Resource Center store) on page 4. If the error message displays again, simultaneously press and hold down both...

  • Page 28: Merchant Support

    Merchant support Merchant support At Moneris, help is always here for you 24/7. At Moneris, help is always here for you 24/7. Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide...
  • Page 29  consult the Moneris Merchant Resource Center User Manual for detailed information on all of the options available on your iPP320 PIN Pad and how to use it to perform transactions  Visit shop.moneris.com...
  • Page 30 This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

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