Dexcom G6 User Manual page 136

No Readings: Signal Loss Alert
Problem
• Not getting readings
• Display device and transmitter not connecting
Solution
• No glucose alarm/alerts or readings until fixed. Use meter.
• For more information see Chapter 10.
• Tap alert.
• Make sure display device and transmitter are within 20 feet of each other without
obstructions.
• App:
o Restart smart device.
o If error remains:
• Open device Bluetooth
settings.
• Delete all Dexcom entries from My Devices.
• Pair transmitter.
• Wait up to 30 minutes. System may correct problem itself and continue to show
readings. More than 30 minutes? Contact Technical Support (see beginning of
chapter).
App notification
App
Receiver
PRECAUTION
Do: Keep your transmitter and display device within 20 feet with no obstacles (like walls or metal)
between them.
Why: Otherwise, they might not be able to communicate. If water is between your transmitter
and the display device — for example, if you're showering or swimming -— keep them closer to
each other. The range is reduced because
LBL014003 Rev 001 Dexcom G6 User Guide
Bluetooth
doesn't work as well through water.