Chapter 14: Troubleshooting; Introduction; Alarm/Alerts And Readings - Dexcom G6 User Manual

Chapter 14
Next Steps:
Troubleshooting

14.1 Introduction

Patch not sticking? Notification won't go away? Not getting your readings? This
chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component. The
solutions here are meant to be brief and not all-inclusive. References to specific
chapters means more detailed answers or preventative measures are explained there.
After looking at this chapter, are you still not sure what to do? If your problem isn't
listed, or the solution here doesn't fix it, contact Technical Support (available 24/7) at:
• Email: TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
These issues are grouped by function or component. Find for your issue below, then
read about how to fix it.

14.2 Alarm/Alerts and Readings

Missing Lows: Getting Either Low Alert or No Urgent Low Soon Alert, Not Both
Problem
• Getting Low Alert, then not getting Urgent Low Soon Alert when nearing 55 mg/dL
• Getting Urgent Low Soon Alert, then not getting Low Alert when your reading
reaches Urgent Low level
Solution
• That's working the way it is supposed to.
• Depending on how quickly you'll be at 55 mg/dL, you either get your Urgent Low
or
Soon Alert your Low Alert:
o At 55 mg/dL within 20 minutes? You get the Urgent Low Soon Alert.
o Not that fast but going lower than your Low Alert setting? You get the Low Alert.
• If you get one of these alerts, you won't get the other alert for 30 minutes.
• See Chapter 10.
No Alarm/Alerts: Display Device Off
Problem
• Not getting alarm/alerts
Solution
• Make sure display device is on.
LBL014003 Rev 001 Dexcom G6 User Guide