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Troubleshooting
6.2 Troubleshooting Charts
The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera's features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.
6.2.1 No Image
Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Use a voltmeter to check the power source for the camera. The
output must be 12 VDC ± 1.2 V. Also, make sure that the power
source meets the other specs shown in Section 2.8.
Is the power source OK?
Yes
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit constantly?
Yes
Check to make sure that the RS-644 serial connection is working OK. You can do
this by starting the CCT+. When you start the tool, the camera settings should
(If this is the first time that you are starting the tool, no RS-644 port will be selected
when starting the tool. Click the "No Port Selected" button below the menu bar and
select the RS-644 port you wish to use. The settings should appear.)
Yes
6-2
DRAFT
No. It is
always
out.
No. It is
blinking
3 pulses.
No. It is
blinking
5, 6, 7 or 8
pulses.
No. I see a
fast blinking
green light.
appear in the right-hand column.
Did the camera settings appear?
Replace the
No
power source
Replace the
camera
The camera is not detecting an
ExSync signal. Check the ExSync
signal or set the camera for Free-
run mode (See Section 3.2.2).
Call Basler Technical Support
for assistance. (The contact
numbers appear on the title
page of this manual.)
The power source can not supply
enough current to operate the
camera. Make sure that your
power source meets the specs
shown in Section 2.8.
No. The
column is
blank.
Go to the
RS-644
serial
communications
troubleshooting
chart.
k
BASLER A102
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