Meter Troubleshooting; <Ok> Is Not Displayed; An Error Message Is Displayed; Total [Wh] Import Value Is Not Advancing - SolarEdge StorEdge Installation Manual

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Meter Troubleshooting

When a meter is connected, there will be a status screen for e ach meter function. T he following is an
example of the export meter function status:
E x p o r t
S t a t u s :
< E r r o r
T o t a l [ W h ] : X X X X X X X
<OK> is not displayed
If <OK> is not displayed in the Status line of the status screens, the meter is not communicating with the
inverter communication board. Check the following:
There are no loose connections at the inverter communication board and at the meter.
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The wiring between the 4-pin terminal block on the meter and the RS485 terminal block on the
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StorEdge Interface is correct ( refer to Figure 19).

An error message is displayed

If Error 185 Meter Comm. Error is displayed in the meter status screen, verify proper connection of:
The RS485 cables and connectors
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The AC connection of the meter
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Total [Wh] Import value is not advancing

If the inverter is not producing power, and there is power consumption by the loads, the Total [Wh]
value should be changing.
SolarEdge-StorEdge Installation Guide MAN-01-00249-1.2
Error Message
G Server Ping Failed
Server x Ping Failed
Tcp Connect. Failed
M e t e r
< O K >
M e s s a g e >
Appendix A: Troubleshooting
Cause and Troubleshooting
connection to the switch/router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
Ping to google.com failed. Connect a
laptop and check for internet connection. If
internet access is unavailable, contact your
IT admin or your internet provider.
For Wi-Fi networks, ensure that username
and password are as defined in the internet
provider AP/router.
Ping or connection to SolarEdge server failed..
Check the SolarEdge server address, under
LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator
whether a firewall or another device is
blocking transmission.
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