Meter Troubleshooting; <Ok> Is Not Displayed; An Error Message Is Displayed; Power [Wh] Import Value Is Not Advancing - SolarEdge StorEdge Installation Manual

Bit
Location
4th G Server Ping Failed
5th
6th Server x Ping Failed
7th
8th Tcp Connect. Failed

Meter Troubleshooting

When a meter is connected, there will be a status screen for e ach meter function. T he following is an
example of the export meter function status:
P r o d u c t i o n
S t a t u s :
P o w e r [ W ] :
E n e r g y [ W h ] :
<OK> is not displayed
If <OK> is not displayed in the Status line of the status screens, the meter is not communicating with the
inverter communication board. Check the following:
There are no loose connections at the inverter communication board and at the meter.
l
The wiring between the 4-pin terminal block on the meter and the RS485 terminal block on the
l
StorEdge Interface is correct ( refer to Figure 20).

An error message is displayed

If error code 3x6E (or Error 185) - Meter Comm. Error is displayed in the meter status screen, verify
proper connection of:
The RS485 cables and connectors
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The AC connection of the meter
l

Power [Wh] Import value is not advancing

If the inverter is not producing power, and there is power consumption by the loads, check the
following:
The meter status LEDs are lit. If the LEDs are all OFF, the meter is not connected to a power source.
l
Check the meter AC connection (10-pin terminal block)
o
o Check that the meter breaker is ON
There are no loose connections at the 10-pin AC wiring of the meter.
l
The CT black and white cables are correctly connected to the 6-pin connector on the meter:
l
o White CT wire is connected to L1 white
o Black CT wire is connected to L1 black
-StorEdge Interface Installation Guide MAN-01-00380-1.1
Error Message
M e t e r
< O K / E r r o r >
x x x x x . x
x x x x x . x
Cause and Troubleshooting
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.
Appendix A: Troubleshooting
27