Appendix A: Troubleshooting; Communication Troubleshooting; Device Type, Number And Protocol Are Displayed Incorrectly; Troubleshooting Ethernet Communication - SolarEdge StorEdge Installation Manual

Appendix A: Troubleshooting

Appendix A: Troubleshooting
This appendix describes how to troubleshoot StorEdge related errors.

Communication Troubleshooting

When a battery and a meter are connected (2 devices connected to the same bus), the following should
appear in the Communication status screen:
w w w w w w w
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e
Device type, number and protocol are displayed
incorrectly
If one or more of the following occurs, the meter(s) or the battery are n ot communicating with the
inverter:
MLT (Multi) is not displayed as the device type (under Dev)
l
The number of devices under Prot (protocol) or under ## does not match the number of connected
l
devices
The number u nder Prot (configured devices) does not match the number under ## (communicating
l
devices)
Check the following:
The meter and battery configuration is as described in Configuring the RS485 Bus for Battery and Meter
l
Connection on page 19.
The wiring between the StorEdge Interface, t he battery and the meter is correct (refer to Figure 19).
l
There are no loose connections at any of the system components connectors.
l

Troubleshooting Ethernet Communication

When using Ethernet communication, use the Server Communication Status window to identify the
location of the error:
S e r v e r : L A N
S t a t u s :
x x x x x x x x
< E R R O R
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection status. 1 indicates OK
and 0 indicates an error.
Bit
Location
1st LAN Disconnected
DHCP Failed, or Invalid DHCP
2nd
Config
3rd Gateway Ping Failed
24
D e v P r o t # #
< - - - > < - - > < - - >
< S _ O K >
< O K >
M E S S A G E >
Error Message
SolarEdge-StorEdge Installation Guide MAN-01-00249-1.2
Cause and Troubleshooting
Physical connection fault. Check the cable
pin-out assignment and cable connection.
Refer to .
IP settings issue. Check the router and
inverterconfiguration. Consult your network
IT.
Ping to router failed. Check the physical