Limited Warranty; Scope; Hardware; Software - Enfora Enabler III-G Integration Manual

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Enfora Enabler III-G

Modem Integration Guide

12.1.

Scope

Enfora warrants to the original purchaser of the product that, for a period of one (1) year from

the date of product purchase, the product hardware, when used in conjunction with any

associated software (including any firmware and applications) supplied by Enfora, will be free

from defects in material or workmanship under normal operation. Enfora further warrants to

such original purchaser that, for a period of ninety (90) days from the date of product purchase,

any software associated with the product will perform substantially in accordance with the user

documentation provided by Enfora, and any software media provided with the product will be

free from defects in material or workmanship under normal operation. Enfora does not warrant

that (a) the product hardware or any associated software will meet the purchaser's

requirements, (b) that the operation of the product hardware or software will be uninterrupted or

error-free, or (c) the product, when integrated in, or combined with, other products or software

not supplied by Enfora, will continue to perform substantially in accordance with the user

documentation. This limited warranty is only for the benefit of the original purchaser and is not

transferable. No other party may act on behalf of such purchaser for the purpose of claiming or

exercising any rights or benefits under or in connection with this limited warranty except as may

be provided in a written agreement between Enfora and such other party.

12.1.1. Hardware

During the warranty period applicable to the product hardware, Enfora, at its expense and in its

sole discretion, will repair or replace the product if it is determined to have a covered hardware

defect, provided that the purchaser first notifies Enfora of any such defect, furnishes Enfora with

a proof of purchase, requests and obtains a return merchandize authorization (RMA) number

from Enfora, and returns the product, shipping charges prepaid, to Enfora under that RMA. If,

upon reasonable examination of the returned product, Enfora does not substantiate the defect

claimed by purchaser, or determines that the defect is not covered under this limited warranty,

Enfora will not be required to repair or replace the product, but may instead reship the product

to the purchaser, in which case purchaser shall be responsible for paying Enfora's usual

charges for unpacking, testing, and repacking the product for reshipment to purchaser.

Purchaser shall bear the risk of loss or damage in transit to any product returned by purchaser

to Enfora, or any returned product not found to be defective or covered under this warranty and

reshipped by Enfora to purchaser. In the event Enfora repairs or replaces a defective product,

the repaired or replacement product will be covered under this limited warranty for the

remainder of the original warranty period on the defective product. If Enfora is unable to repair

or replace a defective product, the purchaser's exclusive remedy shall be a refund of the original

purchase price.

Any returned and replaced product, or any product for which Enfora has

refunded the original purchase price, becomes the property of Enfora.

12.2.

Software

During the warranty period applicable to the software or its media, Enfora, at its expense, will replace any

defective software or media if purchaser gives written notification of the defect to the technical support

department at Enfora during the applicable warranty period. Enfora will ship or otherwise transmit the

replacement software or media to purchaser, and purchaser shall be responsible for incorporating any

replacement software in the product. Enfora shall not have any obligation to provide any software bug

GSM0308PB001

12. APPENDIX A