Service And Claims - Stryker X8000 User Manual

Service and Claims

This equipment is carefully packaged to prevent damage during transit and is
shipped freight outbound (F.O.B.) from San Jose, CA. Therefore, Stryker's
responsibility for ensuring damage-free delivery totalled ends upon remission of
the equipment to the carrier. Examine the shipment promptly upon receipt.
If the product packaging appears damaged at the time of delivery, immediately
check the device for damage. If there is a malfunction, return the device to the
distributor.
To return equipment damaged during shipment:
1. File a claim with both the carrier and the distributor.
2. Repack the equipment in its original shipping container and ship it
prepaid and insured to:
Stryker Endoscopy
Customer Service Department
5900 Optical Court
San Jose, CA 95138
USA
If service is needed either during or after the warranty period:
1. Contact Stryker Endoscopy at 1-800-624-4422 or phone your local
Stryker Endoscopy sales representative.
2. Package all the components carefully in the original shipping container
if possible.
3. Ship the light source, prepaid and insured to:
Stryker Endoscopy Customer Service
Attention: Repair Department
5900 Optical Court
San Jose, CA 95138
USA
Note To maximize the longevity, performance, and safety of this device,
package it in the original shipping container when storing or
transporting.
Note The light source described in this manual is continually reviewed,
and improvements may be made without notice. A replacement
part may not appear the same as the original, but all parts with the
same part number will be completely interchangeable.
27