Warranty; Service And Claims - Stryker FLUID SAFE Manual

Appendix
EN
WARNING
50

15.2 Warranty

Stryker Endoscopy warrants this product against defects in both materials and
workmanship to the registered owner at the time of purchase. All components
are covered by the warranty for a period of one year from the date of purchase.
This warranty does not apply to any unit which has been subject to misuse,
neglect, improper installation or that which has been altered, adjusted, or
tampered with by any person other than Stryker Endoscopy authorized
personnel. If upon examination by authorized service personnel, it is determined
that the malfunction is due to misuse or abuse, warranty provisions will not
apply. An estimate of the cost of repair work will be given to the customer prior
to servicing and repairing the unit.
The customer is responsible for returning the defective equipment to the factory
at his or her own expense. Stryker Endoscopy or its representative will service the
unit, repair or replace any defective parts thereof, and return the unit. If, upon
examination, it is determined that the fault has been caused by misuse or
abnormal conditions of operation, the repairs will be billed to the customer as
out-of-warranty repairs.
Instruments repaired under Stryker Endoscopy's standard repair program will be
issued a thirty-day warranty against defects in both materials and workmanship,
provided the original warranty period has passed. Instruments submitted due to
defects in materials and workmanship during the warranty period will be
repaired at no charge to the customer.
The warranty as set forth herein is exclusive and in lieu of all other warranties,
remedies, obligations and liabilities of Stryker Endoscopy Inc., expressed or
implied, including the implied warranties of merchantability and fitness for use
and of consequential damages. These products are being sold only for the
purpose described herein, and such warranty only runs to the purchaser. In no
event shall Stryker Endoscopy be liable for any breach of warranty in any amount
exceeding the purchase price of the product.
No agent, employee or representative of Stryker Endoscopy has the authority to
bind the Company to any other warranty, affirmation, or representation
concerning this instrument.
This warranty is valid only to the original purchaser of Stryker Endoscopy
products directly from Stryker Endoscopy or from a Stryker Endoscopy authorized
agent. The warranty cannot be transferred or assigned by the original purchaser.

15.3 Service and Claims

Do not attempt any service not outlined in this manual.
If service is needed either during or after the warranty period:
1. Contact Stryker Endoscopy at 1-800-624-4422 or phone your local Stryker
Endoscopy sales representative.
2. Package all the components carefully in the original shipping container if
possible.
3. Ship the device, prepaid and insured to:
Stryker Endoscopy Customer Service
Attention: Repair Department
5900 Optical Court
San Jose, CA 95138
4. For service outside of the United States, visit our website at www.stryker.com
for the appropriate service address.