Stryker Limited Warranty; Service And Claims; Contact Information - Stryker Visum Operation Manual

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13. Stryker Limited Warranty

This warranty applies to customers in the United States only. Outside of the USA, contact your Stryker sales
representative or your local Stryker subsidiary.
Stryker warrants that its products shall be free of defects of material and workmanship for a period of two
years after date of installation. Stryker will provide all parts and service required to restore equipment under
warranty to good working condition, which may include shipment of replacement parts and phone service
consultation to conduct minor repairs.
Any modifications to this warranty policy are not valid unless made with explicit written approval of Stryker.
This warranty covers all Stryker products with the exception of bulbs, sterilizable handles, filters, and any
other disposable parts.
This warranty does not cover any cosmetic or superficial damage to product. Any modification to product
by Customer without the approval of Stryker will immediately void this warranty in its entirety.
This warranty covers only Stryker products and only such products that were installed or, if necessary,
reinstalled by Stryker personnel.
This warranty is valid only to the original purchaser of Stryker products directly from a Stryker authorized
agent. The warranty cannot be transferred or assigned by the original purchaser.

14. Service and Claims

Shipping is FOB Origin. Title transfers to customer upon shipment. Stryker assumes responsibility for loss or
damage during shipping. Please contact Technical Support (866) 841-5663 for inside the U.S., (972) 410-
7100 for international, or your Stryker representative if your shipment is lost or damaged.
If you need to return any item, contact Customer Service for an RMA number. After receiving an RMA
number, package the item as described by Customer Service. Ship the item to the following address:
Stryker Communications
(RMA#_____)
571 Silveron Blvd.
Flower Mound, TX 75028
Toll Free (inside the U.S): (866) 841-5663
International: (972) 410-7100

15. Contact Information

Contact Stryker Customer Service with questions or concerns.
Stryker Communications
571 Silveron Blvd.
Flower, Mound, TX 75028
Toll Free: (866) 841-5663
1-972-410-7100
For international service locations, refer to the Stryker website at the following URL:
www.stryker.com.
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